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credit union security
Extreme Makeover, CU Style
February 20, 2013
While mobile services have taken off, the branch still plays an important member service role.
Culture Club: California CU Immerses Staff in Hispanics’ Language, Customs
February 18, 2013
Hispanics comprise 20% of the total membership at Travis CU, the dividend from an eight-year effort to appeal to the community.
Latino CU Visionary Leaves Legacy
February 15, 2013
Coopera Founder Warren Morrow connected CUs’ need for growth with Latino communities’ need for dignified financial services.
Focus on Members’ Lifestyle Needs, Not Cultural Differences
February 14, 2013
Great Basin FCU overhauled its infrastructure to meet the needs of Hispanic consumers.
Introducing the Millennial
February 13, 2013
As these potential members mull their options for long-term financial partners, it will pay to get to know them now.
Five Social Media Insights
February 13, 2013
Filene pilot helps CUs improve their presence on social media.
‘Crashers’ Focus on Young Entrepreneurs
February 13, 2013
Young professionals’ week begins with ‘Design Thinking’ workshop.
Santa Cruz CCU Promotes Economic Justice
February 11, 2013
‘It is our goal that members realize their dreams for income, housing, education, and business ownership.’
Successful Community CUs Must 'Be Involved'
February 07, 2013
Get involved and make connections.
Seven Marketing Metrics Worth Obsessing Over
February 04, 2013
Everyone wants more leads, but the gold is in converting more leads to customers.
Credit Union Magazine
March 2014 digital edition
A New Payments Paradigm
Prepare for the End of Gridlock
Solving the Fannie and Freddie Puzzle
Reviving the Spirit of St. Louis
This is a great list, but falls short. Consider the myriad of other risks that can bring the credit union to its knees: Technology risks including viruses, trojans, data breaches and other forms of security compromises. People risks, including disgruntled employees, social engineering attempts, social unrest, prison breakout, social media entries that also affect the mentioned reputational risk. Environmental risks, which could include derailed or overturned chemical tankers,blizzards, hurricanes, tornados, sink holes (save the Corvettes!), earthquakes, mudslides, forest fires. Leaders always need to be asking themselves, "What could stop us from performing our mission?" A solid crisis management organization, coupled with a realistic, exercised business continuity plan is vital to ensure continued operations.
Cash America self reported the Ohio collections robo signing incident which was a violation of company policy. An outside investigation was conducted and findings were reported to the state and CFPB. Customers were refunded money due the company before any federal or state action was announced.
This important article managed to engage & inform in a few short minutes. Kudos, CU Magazine!
This is such a great example of credit unions giving back. The key with Complex Community is that they don't just do these acts of kindness just to do them. They are a part of their culture (as you noted). Before starting a similar program, other credit unions should do a deep dive into their culture and then match their program to who they are.
This article is spot-on regarding engagement. In fact, many credit unions need to replace their sales training with member engagement training. Your members don't want to be sold to--they want to be engaged with. Likewise, your front-line staff are not sales people--they are educators.
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Say: Who should be Credit Union Magazine's 2014 CU Hero of the Year?
William Armstrong, Northeast Community CU
Dan Morrisey, Queen of Peace Arlington FCU
William Rissel, Fort Knox FCU
Joni Senkpeil, Illinois CU System
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