Operations

There's an old saying, attributed to various sources, that has stuck with me over the years: To understand an-other’s feelings, concerns, and needs, you must “walk a mile in their shoes." READ MORE

Deploy fraud awareness and prevention programs across every department. READ MORE

As technology has bypassed collection regulations, questions remain about how to use new tools appropriately. READ MORE

Everything from CUNA’s Governmental Affairs Conference in March to the ongoing interchange debate grabbed our readers’ attention during 2011. READ MORE

If someone went viral with a negative story about your CU, it could lose scores of members. READ MORE

One of the most difficult aspects of the risk management process is learning the lingo. READ MORE

The challenge for CUs is to integrate technologies, increase efficiencies, and still deliver high-touch service when members want it. READ MORE

Assessments should address what can go wrong, how, and the potential impact. READ MORE

With smart planning and strategic investments, CUs can make the most of this regulatory environment. READ MORE

When Louisianans think about floods, they usually think of “water falling from the sky or blown in by the wind,” says Mignhon Tourné, CEO at $300 million asset ASI FCU. READ MORE