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Golden parachute

Pay Attention to New Golden Parachute Rules

Review compensation plans and D&O protection.

01/27/2012
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NCUA issued new rules in June 2011 regarding golden parachute payments for troubled CUs. Read More
Yes approach boosts lending

‘Yes’ Approach Leads to More Loans

Diverse lineup of loan offerings allows Texell CU to serve more members.

01/26/2012
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CU introduced loans that are small in size but helped a lot of people. Read More
Attract Hispanic members

Education Helps CUs Connect With Hispanic Members

Take a three-pronged approach when developing a member education program.

Anna Haug
01/25/2012
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Connect financial literacy with members’ particular needs. Read More
Cross-selling

Maximize Existing Relationships with Cross-Selling

Doing so is the key to achieving sustained portfolio growth.

Andrew Beddoes
01/24/2012
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Identify current members’ needs and match them to individual credit risk and affordability measures. Read More
Compliance burden

CUNA Urges CFPB to Provide Reg Relief

Agency says it will develop recommendations to address regulatory streamlining issues.

01/23/2012
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CUNA cites need to address a number of issues, including ATM disclosures and HMDA triggers. Read More
Advice from the lending leaders

Enlightened Lending

Award-winning CUs have a strong vision for lending success.

Darla Dernovsek
01/20/2012
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Top-notch lending requires seeing the potential for growth where others might settle for business as usual. Read More
Next!
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Research Roundup

Go Granny, Go!

CUs must commit themselves to perpetual adaptation to remain relevant to members.

Lora Kloth
January 23, 2012
Comments (2)
Health-care expenses, restricted small business financing, and other issues continue to challenge consumers.  Read More

Wholesale Inflation Drops in December

Core inflation, however, grew 0.3% last month.

January 18, 2012
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Over the past 12 months, core prices have increased 3% percent, the largest increase since June 2009.  Read More
Research Roundup

Lessons Learned From Harvey Wallbanger

Think what we could accomplish with a dash of dogged enthusiasm.

January 16, 2012
Comments (1)
Engaged employees bring innovative ideas, a friendly disposition, a spirit of cooperation, and increased productivity.  Read More

Most Business Owners Optimistic About 2012

Small Business Authority releases market sentiment survey results.

January 12, 2012
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Only 20% of survey respondents were pessimistic about 2012 and their 2011 business results.  Read More
Research Roundup

Wandering in Wonderland?

The answers we seek aren’t always obvious—nor are the questions we need to ask.

Lora Kloth
January 09, 2012
Comments (0)
This week’s roundup examines the world economy, income inequality, the ongoing health-care debate, and other issues of the day.  Read More
Research Roundup

Water, Water Everywhere

How is a flood of retirement issues and the changing American family affecting your members?

Lora Kloth
December 19, 2011
Comments (0)
Focus on communication, collaboration, and mutual understanding to meet members’ needs.  Read More
Next!

Cuna News Now Most Popular

Rate risk rule is 'overkill,' CUNA says

CUNA: Troubled-debt plan 'step forward' for CUs

Small biz survey shows need for MBL increase

U.S. News: CUs support community development

More Stories

CU Experts

To Spur Loan Growth, Learn From the Past
 
Aaron Bresko Lending

To Spur Loan Growth, Learn From the Past

Artificial Intelligence Is Better Than None
 
James Collins Technology

Artificial Intelligence Is Better Than None

Court OKs Up-Front Card Fees
 
Michael McLain Compliance

Court OKs Up-Front Card Fees

‘Onboarding’ Clock Is Ticking
 
Steve Rodgers Marketing

‘Onboarding’ Clock Is Ticking

Poised for an Era of Growth
 
Mark Condon Marketing

Poised for an Era of Growth

The Tail of Bank Transfer Day
 
Bill Hampel Marketing

The Tail of Bank Transfer Day

Where We’ve Been, Where We’re Going
 
Bill Cheney Management

Where We’ve Been, Where We’re Going

Investigate Unauthorized Transactions
 
Andrea Stritzke Compliance

Investigate Unauthorized Transactions

The First Hurdle: Learn the Lingo
 
James Collins Operations

The First Hurdle: Learn the Lingo

 Seize the Day
 
Sean McDonald Marketing

 Seize the Day

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Expert Topics

CU Topics

Technology

Core Operations Move to the Cloud

01/01/2012
Can you imagine a day when even mission-critical services such as core processing routinely run on "the cloud?" That day is coming. READ MORE
Compliance

What’s Happening on the BSA Front?

01/13/2012
Here’s a BSA update, highlighting recent actions by FinCEN, which oversees compliance with BSA/anti-money laundering. READ MORE
Lending

Shell-Shocked Housing Market May Yield CU Opportunities

01/12/2012
CUs have burnished their credentials among consumers while the reputation of brokers and bankers has languished. READ MORE
CU Data

America Gets a Makeover

01/26/2012
While the U.S. established its reputation as a melting pot centuries ago, the nation is more diverse today than ever before. READ MORE
Marketing

Celebrating the Year of Cooperatives

01/10/2012
Credit unions around the world will recognize the contributions cooperatives make every day in the lives of members and their communities. READ MORE
Management

Local Focus Pays Off for Arizona CU

01/13/2012
Paul Stull, SVP, strategy and brand at Arizona State CU in Phoenix, says success comes from local roots. READ MORE
Operations

Social Media Enhances Collections

01/12/2012
As technology has bypassed collection regulations, questions remain about how to use new tools appropriately. READ MORE
Human Resources

Four Tips for Conflict-Busting Conversations

01/07/2012
Remember, you’re having a conversation not a trial. READ MORE
Volunteers

Co-op Power

01/10/2012
Many credit unions are joining forces with cooperatives from other sectors, such as grocery and housing co-ops, for mutual benefit. READ MORE
Products

SHAZAM Launches Mobile Payment Application

01/25/2012
Application uses Adaptive Payments’ 5DSecure™ five factor-dual channel authentication technology to authenticate PIN debit transactions quickly and securely. READ MORE
Community Service

Passionate About Community

01/20/2012
The 2011 winners of CUNA’s Community Credit Union of the Year Award have relied on dedication to credit union values and community involvement for their success. READ MORE

CU Research

• 2011-2012 Complete Staff Salary Survey Report
• 2011-2012 CEO Total Compensation Survey Report
• 2011-2012 E-Scan Report
• 2010-2011 CU Staff Benefits Survey Report

Member Education

• CUNA's Personal Finance Initiative
• Financial education on demand
• Youth resources

Staff Training

• Training Calendar
• CPD Online
• Creating Member Loyalty
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January 2012

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2012 Information Systems Guide

What's Popular

Popular Stories

Maximize Existing Relationships with Cross-Selling

‘Yes’ Approach Leads to More Loans

Pay Attention to New Golden Parachute Rules

Go Granny, Go!

CUNA Urges CFPB to Provide Reg Relief

Recent Discussion

Thanks for the good memories about Stasia. She was unusual, that's for sure. But she did have a lot to teach us.

Good that someone is making people aware that economic recovery is intimately linked with the availability of health insurance. Older persons who put off retirement till they get medicare hold on to jobs younger persons need. Younger persons who might wish to start their own businesses are discouraged from that because they can't get affordable health insurance.

Not only is this piece entertaining, it has a message we can all use. The doggy references throughout work well to tie divergent ideas together.

Lora, Great post--and so very true. Too many credit unions are indeed risk averse. But your credit union doesn't try (something new), it will die. Could your credit union take a risk and fail? Absolutely. But you are also taking a risk by doing nothing. Risks your credit union should consider in 2012 are: loans to underserved, reaching a minority group, investing in branding, opening a new branch or launching a new product. All those things are risky. But if you aren't failing every now and then, then you really aren't growing. Mark

RE: Six Steps This article just cracked open the lid of Pandora's Box. I think it is vital that we pry it off and really look at the contents: Service Outage isn't just something that is handled by the tellers or someone looking at Twitter postings. Let's call it what it is: A Disaster. The article touches on the most basic of crisis management functions, namely, Crisis Communications. Communicating internally to staff ("Teach Employees" and "Confirm …everyone understands…."); communicating to members ("Let the member know.." and "Follow through."); and communicating with the media (hinted at via viral negative story). One can't emphasize enough the criticality of crisis communication. It will either make your reputation (witness Tylenol) or spoil it (witness BP.) Now, where's the rest of it? The 6 tips in the article don't do anything to restore one iota of service. That's where the business continuity plan, crisis management plan, IT disaster recovery plan, InfoSecurity breach plan, crisis communications plan and other related safety and response plans all come into play. They need to be much, much more than documents in a 3-ring binder sitting on the CEO's bookshelf. They need to be living, breathing, up-to-date, well-exercised plans. Everyone (and I really mean everyone) in the credit union needs to know what their roles are and how these plans are implemented. The business continuity plan should be second nature to everyone. Don't get me wrong, a complaint can be the canary in the coal mine. Absolutely, pay close attention to them, as they may indicate a serious problem that is boiling beneath the surface, about to explode into a real, members-abandoning-the-credit-union crisis. Watch for repeats or similar complaints. The front line staff are the lynchpin in this process-all complaints or hints that service could be improved in some way or another should be collected in a central point for trend analysis. Remember, when it comes to reputation, it takes at least seven "Atta-boy's" to wipe out one "Uh-oh!"

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