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Tom Peters

Peters: It’s Good to be the Little Guy

Large providers can't supply the intimate experience that CUs and other small, local businesses can.

05/17/2012
“I tell retailers if you’re local and you can’t beat the hell out of Walmart, there’s something wrong with you.” Read More
Peters & Cheney
Part I

‘Reward Excellent Failure, Punish Mediocre Success’

Don't simply change; 'destroy and reimagine,' management guru Tom Peters implores CUs.

05/16/2012
In the first of a three-part interview, CUNA President/CEO Bill Cheney visits with the man Inc. magazine recently named the “Red Bull of management thinkers.” Read More
Debit rewards

Durbin Amendment Shakes Up Debit Rewards

CUs reshape loyalty programs in anticipation of lower interchange fee income.

05/15/2012
The Durbin amendment is like a big earthquake: Those closest to the event experience the most severe trauma. Those further away experience less shock but still feel uneasy. Read More
Succession planning

Four Steps to Successful Succession

Does your CU have a succession plan—or just an emergency plan?

05/14/2012
In effective succession plans, two main elements work together: executive development and incentives. Read More
Fascination

Fixated on Fascination

Discovering how you fascinate others can lead to more effective and persuasive communication.

05/11/2012
CUs can create strong and immediate emotional reactions by standing out and taking a stand. Read More
Payments trends

Payments Trends May Alter CU Business Model

The CU business model is in jeopardy. The culprit is the payment ecosystem.

05/10/2012
With a significant portion of noninterest income derived from the payments ecosystem, CUs must be prepared for what’s next in payments. Read More
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Research roundup

How Does Your Garden Grow?

CUs invest in members to sow the seeds of success.

May 14, 2012
Meeting members’ needs is like gardening: Each requires nurturing, patience, and persistence.  Read More
Miriam De Dios

De Dios Named Coopera CEO

Thought leader aims to help CUs grow by serving the Hispanic community.

May 03, 2012
CUs are the answer to connecting more Hispanics, both immigrant and U.S.-born, with the financial mainstream, she says.  Read More
Research Roundup

A Bridge Too Far

Dental miscue reveals risks of multi-tasking.

April 30, 2012
Wise information management will lead to a clean bill of health.  Read More

Electronic Check Processing: Is Better Good Enough?

It may be time for a new deposit processing model.

April 25, 2012
While electronic check processing is efficient, "straight-through" processing may be the ultimate solution.  Read More

Understanding Unclaimed Property

Prevent escheatment and improve member retentions.

April 18, 2012
Member relationships are the lifeblood of your business. But many CUs lose members through the escheatment of dormant and lost accounts each year.  Read More
Research Roundup

The Guest in the Garage

Fresh solutions come from approaching business issues with a knowledge and understanding of the facts.

April 16, 2012
Finding answers to our problems may take time, trial, and error, but performing due diligence is a great start.  Read More
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CU Experts

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CU Topics

Monitor Risks as Employees Use Social Media

05/11/2012
Fewer than 30% of large organizations will block employee access to social media sites by 2014, according to Gartner. That’s compared with 50% just two years ago. READ MORE

Think You’re Not Affected by CFPB’s Remittance Transfer Rule? Think Again

05/12/2012
Your CU may be affected by CFPB’s new rule if it engages in international wire transfers or electronic bill pay. READ MORE

CUs Getting Back in the Card Game

05/14/2012
Seeking increased control and revenue, many CUs are bringing their card programs back in-house. READ MORE

In the Deep Freeze

05/07/2012
Also chilling is research regarding consumers’ spending and savings habits. READ MORE

‘Have Fun and Get It Done’

05/14/2012
The CUNA Marketing & Business Development Council honored three top marketing and business development professionals during its annual conference in New Orleans. READ MORE

Set Reasonable Expectations for Your Board Chairman

05/08/2012
We’re constantly sorted into different roles, and this categorization helps us know our place in the world. READ MORE

Think You’re Not Affected by CFPB’s Remittance Transfer Rule? Think Again

05/12/2012
Your CU may be affected by CFPB’s new rule if it engages in international wire transfers or electronic bill pay. READ MORE

What Makes an Effective CU Manager?

05/14/2012
A new Filene Research Institute report explores what kind of employees make superlative middle managers and how credit unions can identify and promote them. READ MORE

Include ‘Golden Handcuffs’ with Succession Plans

05/12/2012
Build ‘bench strength’ so your CU has a top-notch CEO in waiting. READ MORE

Latino CU Conference, ACUC to be held in Conjunction

05/07/2012
The 7th Latino CU Conference will immediately precede CUNA’s 2012 America’s Credit Union Conference. READ MORE

CU Magazine Announces CU Hero of the Year

05/02/2012
Landmark’s motto, “You’re worth more here,” seems especially appropriate for the times. READ MORE

Beware of Criminals Posing As 'Fellow Employees'

05/09/2012
Impersonators using this technique can persuade or manipulate employees into divulging sensitive corporate information. READ MORE

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