Simon Gao
2014 NACUSO Annual Conference

Digital Payments ‘Happening Now’

New payment methods threaten to disintermediate traditional financial services providers.

At stake is control of member data and a digital pathway toward other revenue sources. Read More
Simon Gao

'A Little Predicting Goes a Long Way'

Predictive analytics have been a game-changer for many companies.

Analytical tools sift through mountains of consumer behavioral data. Read More
Kendal Jolly

Want to Provide Exceptional Service? Go Beyond the Obvious

Find ways to exceed members’ expectations.

‘It’s not enough to put the right people in place if they’re handcuffed with poor processes and policies.’ Read More
Rick Metsger
2014 NACUSO Annual Conference

Scenes from NACUSO 2014

Speakers highlight advances in services, payment systems, and more.

Conference draws nearly 450 attendees to Lake Buena Vista, Fla. Read More
Pierre Naude
2014 NACUSO Annual Conference

'Next Big Idea' Competition Highlights CUSO Innovation

Shark Tank's Robert Herjavec serves on panel of judges.

Conference attendees determine winner through real-time digital balloting. Read More
Robert Herjavec
2014 NACUSO Annual Conference

Business Insights from Inside the Shark Tank

‘The language of success is technology and money.’

Success doesn’t come easy, says Robert Herjavec, ‘but if you hit it, you can hit really big.’ Read More

Can Consumers Trust Their Retirement Intuition?

Too many consumers leave retirement planning to chance.

April 14, 2014
Confidence in retirement security grows among those with financial plans.  Read More

Your Job Is a Work of Art

Effective leaders challenge the status quo.

April 07, 2014
‘Curiosity serves as a trigger for innovation and invention.’  Read More

Home Sweet Home

Spring into action with targeted mortgage services.

March 24, 2014
Homeownership trends and the economy impact generations of consumers.  Read More

Many Consumers Burdened by 'Debito'

A straight-to-the point look at consumers' credit card habits.

March 10, 2014
Americans owe $856.9 billion on their credit cards, the third-largest source of household debt.  Read More
Antartica sm

Fearless Leading

Leadership lessons from Sir Ernest Shackleton.

February 24, 2014
The days of ‘command and control’ style of leadership are over.  Read More
Millenials sm

Courting the Millennials

The buying power of this demographic is about $200 billion annually.

February 17, 2014
Create an emotional connection with this group.  Read More

CU Experts

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Most CUs must make giant strides to broaden their audience to maximize their social media efforts. READ MORE

Review Foreign Sanctions Evaders List

OFAC publishes a list of foreign individuals and entities determined to have violated U.S. sanctions on Syria or Iran. READ MORE

Six More Weeks of…Loan Payment Relief

Novel loan promotion has members rooting for six more weeks of winter. READ MORE

Start Your Auto Loan Engines

Know what lies ahead on the auto-lending horizon. READ MORE

Fight for a Bold Social Media Future

‘Standing for everything will get you nowhere.’ READ MORE

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Three steps to protect employees from retaliation while guarding their privacy. READ MORE

A CUSO Evolution

The growth of CUSOs has mirrored the challenges and issues CUs have faced over the years. READ MORE

CU Makes Staff’s Financial Wellness ‘A Core Focus’

‘Our employees recognize that we are committed to them.’ READ MORE

Cultivate an Effective CEO Evaluation Process

Six measures to gauge your CEO's performance. READ MORE

Insurance Sales Boost CU Income

Revenue from insurance sales is the 'gift that keeps on giving.' READ MORE

A Fierce Collaborator

League leader works tirelessly for small CUs. READ MORE

Get Compliant, Not Complacent

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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory ( will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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