Operations

Control Member Data

The future of payments is more about data than payments.

Tinker FCU Branch Destroyed; Staff Safe

Staff survived massive tornado in CU’s vault.

The ABCs of APT

Advanced persistent threats are difficult to detect and nearly impossible to stop.

Are You Selling Products—Or Helping Members Achieve Their Goals?

Investment programs help members achieve their goals and dreams.

CUs Maintain Fee Advantage

Turn a sizeable fee advantage over banks into membership growth and retention.

Safeguarding Members From Fraud

Despite CUs’ best efforts, fraudsters continue to catch people off guard.

Hope Unhinged

Influential Newark, N.J., Mayor Cory Booker encourages bold and collaborative action.

Q&A with CSCU President Bob Hackney

'There’s plenty to be positive about and now’s the time to grow.'

Nontraditional Services Build Trust

Meet more of your members’ needs by offering insurance and investment services.

The Road to Insurance Can Get Confusing

It ultimately comes down to trust between members, your CU, and your provider.

Credit Union Magazine

Scenes from the 19th Annual CUNA CFO Council Conference

Survey Says: Americans Lack Credit Score Knowledge

Warren Morrow Named 2013 CU Hero of the Year

The ABCs of APT

Identify & Monitor Indirect Auto Lending Risks

In remembering Warren, the first thing I think of was his smile. He was a gentle, caring man who always thought of others first. I was honored to be a part of the MiOpportinidad project with Affinity Credit Union, Warren and Miriam. His hard work and dedication to that project was inspirational. Warren so deserves this award.

The author really understands the credit union philosophy and I really enjoyed the analogy of his bathroom remodel. The only thing missing was pictures of the finished bathroom! :)

Thank you Phillip for showing the differences between a Big Bank that is only looking to sell you products and a Credit Union that actually looks out for its members needs. Great article!

I love and give a standing ovation to Ron Kase and to other caring people just as much as those who passed away on 2012 like Warren Morrow at Des Moines Iowa. He worked hard for those who are under-served an under-represented, but wasn't mentioned in your magazine. It may be beneficial for the entire world to know about his accomplishments no for his benefit, obviously, but to increase the number of positive and caring people and to add members the CU. Just ask Coopera Consulting at Des Moines Iowa about Warren Morrow's legacy.

That’s right Lisa. The servicing rule would not require a credit union to create its own policies and procedures if all aspects of the servicing are delegated to a sub-servicer. However, remember that the credit union will have to conduct due diligence on the sub-servicer to make sure it is following the minimum requirements for policies and procedures. Unfortunately, even those credit unions that use a third party servicer will need to have a working knowledge of the CFPB’s servicing rule.