Human Resources

AmeriCU Honors Youths, Employees

May 01, 2006
AmeriCU Honors Youths, Employees May 1, 2006 AmeriCU Credit Union, Rome, N.Y., celebrated National Credit Union Youth Week April 24-29 by welcoming youths into its branches, introducing them to the benefits of credit union membership, promoting the credit union difference, and encouraging them to save in a fun and festive... READ MORE

Self-Service HR Cuts Costs, Improves Efficiency

May 01, 2006
Self-Service HR Cuts Costs, Improves Efficiency May 1, 2006 By M. Sharon Baker Jim Maldonado shaved more than 15 hours of paper shuffling and tedious data entry from his workweek when Twin City Co-ops Federal Credit Union, Roseville, Minn., moved some of its manual processes to a Web-based software solution.... READ MORE

Mimi Lieb: The Ultimate Team Player

April 01, 2006
Mimi Lieb: The Ultimate Team Player April 1, 2006 Who: Mimi Lieb What: President/CEO Where: Transportation FCU, Washington, D.C. Why my CU and others formed a disaster recovery/business continuity credit union service organization (CUSO): The collective approach lets us take advantage of economies of scale and provides a far more... READ MORE

Innovation Expert To Lead NACUSO Conference

April 01, 2006
Innovation Expert To Lead NACUSO Conference April 1, 2006 The National Association of Credit Union Service Organizations (NACUSO) will headline Michael Raynor, author of the New York Times bestseller, 'The Investor's Solution,' at its annual conference May 15-18 at The Wynn Hotel in Las Vegas. 'Innovation and collaboration are the... READ MORE

Check Out CUNA's May Educational Offerings

April 01, 2006
Check Out CUNA's May Educational Offerings April 1, 2006 Marketing Management School: Update, takes place simultaneously with Parts I and II, May 7-12 in San Diego. The update looks into topics suchas serving members of modest means, choosing an ad agency, conducting focus groups, e-service, word-of-mouthmarketing, and more. Part I... READ MORE

Hurricane Katrina: The Aftermath

March 01, 2006
Hurricane Katrina: The Aftermath March 1, 2006 By Bill Merrick 'At first light, the devastation is greater than our worst fears. It's just totally overwhelming,' Louisiana Gov. Kathleen Babineaux Blanco, board member at La Capitol Federal Credit Union, Baton Rouge, La., told The New York Times (Aug. 30) during Hurricane... READ MORE

Don't Let E-Mail Steal Your Time: Six Tips

March 01, 2006
Don't Let E-Mail Steal Your Time: Six Tips March 1, 2006 E-mail can rob employees of two work hours each day, according to 'Total Workday Control Using Microsoft® Outlook: The Eight Best Practices of Task and E-mail Management,' by Michael Linenberger. Spending eight hours to learn a new way to... READ MORE

Bruce Beaudette: 'Carry Your Share Of The Advocacy Load'

March 01, 2006
Bruce Beaudette: 'Carry Your Share Of The Advocacy Load' March 1, 2006 Who: Bruce Beaudette What: CEO Where: Sunmark FCU, Schenectady, N.Y. Why did you become politically active? It began in earnest with the bankers' lawsuit, the Supreme Court decision on credit unions' fields of membership, and H.R. 1151. I... READ MORE

Short-Term Favor Becomes Lifelong Commitment

March 01, 2006
Short-Term Favor Becomes Lifelong Commitment March 1, 2006 Who: Juri Valdov What: President/CEO Where: Northwest FCU, Herndon, Va. As CUNA chairman, the biggest challenge I see facing CUs: Retaining the privilege of our tax-exempt status. We all must work together with resolve, cooperation, and unity. Loss of our tax-exempt status... READ MORE

Rainy-Day Leadership: Build An Emotional Account With Employees

February 01, 2006
Rainy-Day Leadership: Build An Emotional Account With Employees February 1, 2006 Improving communication with employees, giving workers more input into corporate decisions, and appreciating staff's performance are like putting money into an 'emotional account,' according to Quint Studer, CEO of Studer Group, Gulf Breeze, Fla., and author of "Hardwiring Excellence:... READ MORE

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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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