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board complacency 2012
» Human Resources
The Myth of Work-Life Balance
August 18, 2013
‘It’s about picking and choosing, depending on the stage of life you’re in.’
Employees’ Opinions Create Change at Grow Financial FCU
August 05, 2013
To improve internal communications, CEO Bob Fisher hired a PR specialist and created a video studio that produces regular updates.
Creative Fire Can Propel CUs to Greatness
July 17, 2013
Leaders must inspire and acknowledge employees.
Keep Generations X, Y, and Zoomers Happy
July 07, 2013
‘We need to invest in coaching, not judging,’ advises Cheryl Cran.
Grant: Don’t Give Until it Hurts
July 05, 2013
Those who help others succeed often go far in the workplace.
Tackle Benefit Costs From a Different Angle
June 09, 2013
Use investment returns to prefund employee benefits.
May 13, 2013
Most ideas in your CU will never see the light of day, primarily due to a lack of accountability and/or feedback.
Cupid and the Cubicle
April 26, 2013
Up to 40% of employees admit to dating a co-worker.
Reduce The Risk of Workplace Violence
April 15, 2013
Prudent employers are evaluating the risk of violence in the workplace.
Arrest Employee Embezzlement
April 08, 2013
Most incidents stem from inadequate internal controls, inaccurate audits, lack of oversight, or abuse of authority.
Credit Union Magazine
March 2014 digital edition
Tweets about "#CUNAGAC"
A New Payments Paradigm
Prepare for the End of Gridlock
Solving the Fannie and Freddie Puzzle
Reviving the Spirit of St. Louis
This is a great list, but falls short. Consider the myriad of other risks that can bring the credit union to its knees: Technology risks including viruses, trojans, data breaches and other forms of security compromises. People risks, including disgruntled employees, social engineering attempts, social unrest, prison breakout, social media entries that also affect the mentioned reputational risk. Environmental risks, which could include derailed or overturned chemical tankers,blizzards, hurricanes, tornados, sink holes (save the Corvettes!), earthquakes, mudslides, forest fires. Leaders always need to be asking themselves, "What could stop us from performing our mission?" A solid crisis management organization, coupled with a realistic, exercised business continuity plan is vital to ensure continued operations.
Cash America self reported the Ohio collections robo signing incident which was a violation of company policy. An outside investigation was conducted and findings were reported to the state and CFPB. Customers were refunded money due the company before any federal or state action was announced.
This important article managed to engage & inform in a few short minutes. Kudos, CU Magazine!
This is such a great example of credit unions giving back. The key with Complex Community is that they don't just do these acts of kindness just to do them. They are a part of their culture (as you noted). Before starting a similar program, other credit unions should do a deep dive into their culture and then match their program to who they are.
This article is spot-on regarding engagement. In fact, many credit unions need to replace their sales training with member engagement training. Your members don't want to be sold to--they want to be engaged with. Likewise, your front-line staff are not sales people--they are educators.
Tweets by @cumagazine
Say: Who should be Credit Union Magazine's 2014 CU Hero of the Year?
William Armstrong, Northeast Community CU
Dan Morrisey, Queen of Peace Arlington FCU
William Rissel, Fort Knox FCU
Joni Senkpeil, Illinois CU System
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