Management

Podcast: Play to Your Strengths

May 01, 2008
Podcast: Play to Your Strengths May 1, 2008 By Mary Mink College basketball and credit unions--what do they have in common? For one, Mark Adams, president of EnthusiAdams , Springboro, Ohio. The ESPN analyst, motivational speaker, and former college basketball coach recently talked about his upcoming Thought Leader Session at... READ MORE

Seven Failures Can Stifle Growth

May 01, 2008
Seven Failures Can Stifle Growth May 1, 2008 By Daniel Burrus The path to business success is to work smarter, not harder. Yet for many leaders, that's easier said than done. To avoid common traps that stifle business growth, examine seven organizational failures and strategies to combat them. They include... READ MORE

Surf's Up: Ride the Wave of Executive Retirements

April 01, 2008
Surf's Up: Ride the Wave of Executive Retirements April 1, 2008 By Ken Gardner Research has shown that over the next 10 to 20 years there will be a huge wave of executives retiring as the baby boomer generation cedes power to the next generation of credit union leaders. Two... READ MORE

Spotlight: Elaine Tuten's Career of Caring

April 01, 2008
Spotlight: Elaine Tuten's Career of Caring April 1, 2008 Who: Elaine Tuten What: CEO Where: GeoVista CU , Hinesville, Ga. First involvement with CUs   As a volunteer on the supervisory committee for a small credit union back in the mid-1960s in Savannah, Ga.--until I moved to Atlanta for a... READ MORE

Balance Info Security and Member Service

April 01, 2008
Balance Info Security and Member Service April 1, 2008 By Cathy Fleming Keeping ahead of high-tech fraud is a battle involving hardware, software, and old-fashioned common sense, say credit union executives battling phishers, pharmers, and other Internet bandits. But how can credit unions ensure security without sacrificing member service? "It's... READ MORE

Join the 'B-Word' Fray

April 01, 2008
Join the 'B-Word' Fray April 1, 2008 Editor's note: Comments posted here are in response to this month's Instant Poll and the articles, Stop Using the ‘B-Word' and There's Nothing Wrong With the ‘B-Word' . Join the B-Word fray: Tell us what you think . Sell CUs' Advantages No, we... READ MORE

There's Nothing Wrong With the 'B' Word

March 01, 2008
There's Nothing Wrong With the 'B' Word March 1, 2008 By Hans Molenaar Editor's note: This article is in response to Stop Using the ‘B' Word . I strongly argue against the position that "the public at large still associates banks and credit unions as one and the same." Nothing... READ MORE

Recruit the Best With Compensation: 12 Tips

March 01, 2008
Recruit the Best With Compensation: 12 Tips March 1, 2008 By Jeff and Linda Russell Compensation is a key human resource (HR) strategy credit unions can use to attract and retain qualified staff, according to "The Role of Compensation in Recruiting & Retaining Credit Union Staff," a white paper from... READ MORE

Bankruptcy Prevention by Committee

March 01, 2008
Bankruptcy Prevention by Committee March 1, 2008 For nearly 20 years, a group of Michigan credit unions has banded together to put on a free workshop each year to educate members about alternatives to bankruptcy, how to prevent mortgage foreclosure, and other matters, says Fran Gibelyou, branch manager for Family... READ MORE

Videos: Creative Collaboration

March 01, 2008
Videos: Creative Collaboration March 1, 2008 Partnering with Outpost Natural Foods Cooperative has given Brewery Credit Union in Milwaukee access to the co-op's 13,000 members, says Jim Schrimpf , CEO of the $30 million asset community development credit union. It also gives Outpost members the convenience of an in-store branch,... READ MORE

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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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