A CFO in the Know

June 01, 2008
A CFO in the Know June 1, 2008 The Sacramento Business Journal recently honored Dave Roughton, chief financial officer (CFO) for $1.4 billion asset SAFE Credit Union , North Highlands, Calif., as CFO of the Year for medium-size businesses in the Sacramento region. Roughton, who started working in SAFE's cash... READ MORE

Manage Excessive Workplace Anxiety

June 01, 2008
Manage Excessive Workplace Anxiety June 1, 2008 Leaders' No. 1 job? Helping their organizations manage excessive, chronic anxiety says Jeffrey Miler, author of "The Anxious Organization, 2nd Edition: Why Smart Companies Do Dumb Things." Doing so means "ensuring that employees operate on principles rather than emotions," he says. "When people... READ MORE

Video: Cathie Tierney

June 01, 2008
Video: Cathie Tierney June 1, 2008 Cathie Tierney's commitment to making a difference for her community has led to her most recent and, perhaps, biggest leap of faith: challenging the Internal Revenue Service (IRS) on its determination that certain insurance products offered to members fall outside the credit union's main... READ MORE

CU Hero: The Winner Is ...

June 01, 2008
CU Hero: The Winner Is ... June 1, 2008 Lynda Milton, CEO of $5.4 million asset Houston Teamsters Federal Credit Union , is Credit Union Magazine's 2008 CU Hero of the Year. She'll receive her award at (and complimentary registration to) the America's Credit Union Conference June 29 to July... READ MORE

Review CUNA's 2007 Annual Report

June 01, 2008
Review CUNA's 2007 Annual Report June 1, 2008 Paramount objectives for the Credit Union National Association ( CUNA ) during 2007 were growth and member involvement—most notably as part of CUNA's expanded financial literacy programs, says Tom Dorety, CUNA chairman and CEO of Suncoast Schools Federal Credit Union, Tampa, Fla.... READ MORE

Teamwork: Are You 'In' or 'Out'?

May 01, 2008
Teamwork: Are You 'In' or 'Out'? May 1, 2008 By Bonnie Mattick A recent article in the CUNA Human Resource/Training & Development Council newsletter praised the benefits of using the team-building concepts from the book, "The Five Dysfunctions of a Team," by Patrick Lencioni. The article was titled " Building... READ MORE

Survive the Economic Apocalypse: Eight Steps

May 01, 2008
Survive the Economic Apocalypse: Eight Steps May 1, 2008 Signs of the economic apocalypse lurk everywhere: the recent subprime meltdown, low consumer confidence, rising energy prices, rising unemployment, and so on. The question, says Rob Slee, is what are you doing about this? "As a manager, you know things are... READ MORE

Teamwork as a Competitive Advantage

May 01, 2008
Teamwork as a Competitive Advantage May 1, 2008 By Karen Bankston Teamwork can provide a significant competitive advantage by putting the combined talents of individual credit union employees to work for a common purpose, according to "Thriving in a Team Environment: Leading the Finance Team to Support Credit Union Strategy,"... READ MORE

Spotlight: Steve White

May 01, 2008
Spotlight: Steve White May 1, 2008 Consistency is the mainstay of life and leadership for Steve White, CEO of Westerly (R.I.) Community CU . No. 1 business challenge Without a doubt, the member business lending cap. Credit unions aren't traditionally known for offering this type of lending, and it's hard... READ MORE

Podcast: Play to Your Strengths

May 01, 2008
Podcast: Play to Your Strengths May 1, 2008 By Mary Mink College basketball and credit unions--what do they have in common? For one, Mark Adams, president of EnthusiAdams , Springboro, Ohio. The ESPN analyst, motivational speaker, and former college basketball coach recently talked about his upcoming Thought Leader Session at... READ MORE


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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory ( will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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