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CU Movement Loses an Icon
May 11, 2013
Colleagues say Heins was ‘ceaseless in his devotion to CUs and cooperatives worldwide.’
Scenes from the 2013 THINK Conference
May 01, 2013
The conference runs April 29 to May 2 in Chicago.
Don’t Roll the Dice on Leadership
May 01, 2013
Don’t force upwardly mobile employees to keep their intensions secret.
Let ACUC’s Keynoters Energize You in New York
May 01, 2013
The credit union movement’s forward-thinking conference will be held June 30-July 3.
Five Issues Facing CFOs
May 01, 2013
Continued low rates put a strain on asset yields.
A Tailored Benefits Strategy Can Control Costs
April 30, 2013
'Identify your top performers and your key employees, and make sure you keep them happy.'
Five Steps to Become ‘Super Productive’
April 19, 2013
Consider five strategies to eliminate waste and boost productivity.
Communication Key in Controlling Expenses
April 17, 2013
This runs counter to the stereotype of the CFO who hides in an office, emerging only to growl at co-workers who seek to spend money in unexpected ways.
Help Employees Rediscover Their Mojo
April 15, 2013
'We try to instill the concept that we're a learning organization, and that it's better to ask than to make a mistake.'
Leverage Disruptive Technologies—or be Leveled by Them
April 10, 2013
‘Think outside the old banking box,’ economist urges CUs.
Credit Union Magazine
March 2014 digital edition
A New Payments Paradigm
Prepare for the End of Gridlock
Solving the Fannie and Freddie Puzzle
Involve Members in Unite for Good
Enhance Members’ Cross-Channel Experience
This is a great list, but falls short. Consider the myriad of other risks that can bring the credit union to its knees: Technology risks including viruses, trojans, data breaches and other forms of security compromises. People risks, including disgruntled employees, social engineering attempts, social unrest, prison breakout, social media entries that also affect the mentioned reputational risk. Environmental risks, which could include derailed or overturned chemical tankers,blizzards, hurricanes, tornados, sink holes (save the Corvettes!), earthquakes, mudslides, forest fires. Leaders always need to be asking themselves, "What could stop us from performing our mission?" A solid crisis management organization, coupled with a realistic, exercised business continuity plan is vital to ensure continued operations.
Cash America self reported the Ohio collections robo signing incident which was a violation of company policy. An outside investigation was conducted and findings were reported to the state and CFPB. Customers were refunded money due the company before any federal or state action was announced.
This important article managed to engage & inform in a few short minutes. Kudos, CU Magazine!
This is such a great example of credit unions giving back. The key with Complex Community is that they don't just do these acts of kindness just to do them. They are a part of their culture (as you noted). Before starting a similar program, other credit unions should do a deep dive into their culture and then match their program to who they are.
This article is spot-on regarding engagement. In fact, many credit unions need to replace their sales training with member engagement training. Your members don't want to be sold to--they want to be engaged with. Likewise, your front-line staff are not sales people--they are educators.
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Say: Who should be Credit Union Magazine's 2014 CU Hero of the Year?
William Armstrong, Northeast Community CU
Dan Morrisey, Queen of Peace Arlington FCU
William Rissel, Fort Knox FCU
Joni Senkpeil, Illinois CU System
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