Management

Build the future with gen Y members

June 23, 2009
Know gen Y's five identities . Kris Wickline:   Meet gen Y's basic needs and don't wait until these consumers are established to reach out to them. Credit unions are missing an opportunity to build their future if they aren’t working to attract young members and their business. That's the message... READ MORE

Rockin' Robin lauds limber leaders

June 23, 2009
“Great leaders wear bifocals,” Robin Crow said at his Tuesday thought leader session, Rock Solid Leadership, at the America’s CU Conference & Expo in Boston. “They constantly have to shift focus.” That involves looking at the big picture and the smallest detail, thinking long and short term, and conveying leadership... READ MORE

Are your tellers passionate?

June 23, 2009
Your tellers are your credit union’s ambassadors to the public, so you better hire passionate, true believers, according to Alex Frankel, CEO of Ground Level Research and author of the new business book, “Punching In.” Frankel should know, he has been conducting on-the-job research to identify what it takes to... READ MORE

The Top 10 Emerging Fraud Risks

June 22, 2009
Emerging fraud risks will require credit unions to adopt rigorous, cross-channel fraud monitoring strategies, a CUNA Mutual risk expert said Monday. Ann Davidson recommended taking a holistic view of fraud, realizing that a particular fraudulent act may not directly or immediately result in a loss, but may later manifest itself... READ MORE

Retaining baby boomers is critical to CU success

June 22, 2009
The retirement of the baby boomer generation will become a crisis for credit unions if they don’t act now, warned Jeff Hunt, consumer program manager at CUNA Mutual Group. “The size and wealth of this generation means credit unions will face a membership drop of millions and an asset loss... READ MORE

Economic crises boost CUs' significance

June 22, 2009
In an era of historic credit and budget deficit crises and a global recession, credit unions’ relevance may never be stronger, John Lass, CUNA Mutual Group senior vice president, strategy, told attendees of CUNA’s America’s Credit Union Conference & Expo on Monday. “There’s no doubt that spread pressures, corporate stabilization... READ MORE

Live, learn, or die stupid

June 22, 2009
People have considerable control over their physical, mental, and spiritual health, said Dave Mitchell, author of “Live and Learn or Die Stupid,” in his thought leader session Monday at the America’s Credit Union Conference & Expo in Boston. “We need to better manage ourselves to find contentment,” he said. The... READ MORE

Real service to members isn't an illusion

June 22, 2009
Pay attention when Brad Barton talks. If you don’t, you may miss his magic and his message as well. Barton used a dizzying array of magic tricks and illusions to drive home some critical messages to credit unions during today’s challenging economic environment. The founder and principal of BradBartonSpeaks.com was... READ MORE

Success is Simple With Optimism

June 22, 2009
Be optimistic. Be open to doing new things. Be open to meeting new people. Be open to the notion that anything is possible. Be open to the “Life is good” concept of living. Be joyful. It’s a simple message that entrepreneur Bert Jacobs is sharing. For 15 years, Jacobs and... READ MORE

Scenes from the America's CU Conference

June 21, 2009
Nearly 1,500 credit union professionals and volunteers made the trek to Boston to celebrate the movement's centennial and pursue strategies for future growth. Check out scenes from Sunday's Opening General Session and anniversary reception. Boston Anniversary Party             America’s CU Conference & Expo attendees got their... READ MORE
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