Management

Are Your Employees 'Friendly, Smiling Incompetents?'

June 29, 2009
By John Franklin John Franklin: Having a well-dressed, well-mannered, and courteous person mess up my lunch order, transaction, or phone request is of no comfort to me. If you believe everything you hear and see in advertising, every business in the U.S. has the most courteous and friendly staff. Employing... READ MORE

Savings Interrupted: Warn Staff About Draining 401(k) Plans

June 29, 2009
By Sharon Severson Without question, these are serious financial times. As more people find themselves unemployed, underemployed, or otherwise strained to meet their financial obligations, they may be tempted to tap into their retirement savings. While borrowing from a 401(k) retirement account may seem like an easy path to fast... READ MORE

Strategy in a Whole New World

June 25, 2009
Focus on your member relationships, take advantage of competitors' weaknesses, and embrace technology investments. Mark Sievewright, senior vice president, Fiserv Inc., Brookfield, Wis., delivered those words of wisdom at CUNA's America's Credit Union Conference & Expo in Boston. READ MORE

Four critical regulatory issues

June 24, 2009
Mary Dunn: Topping the regulatory agenda are regulatory restructuring, top-level changes at NCUA, examination issues, and corporate CU issues. CUNA Deputy Counsel Mary Dunn outlined four critical regulatory issues for credit unions during a morning breakout session Wednesday: 1. Regulatory restructuring. The proposed Consumer Financial Protection Agency is a “glass... READ MORE

Magill: On the legislative front

June 24, 2009
John Magill: An ambitious Congress is proposing legislative measures at breakneck speed. A “very ambitious Congress” is proposing legislative measures “at breakneck speed,” John Magill, CUNA's senior vice president of legislative affairs, told attendees of a breakout session Wednesday morning. Two areas--credit card reform and the housing bill that contains... READ MORE

Marquis: 2010 will be pivotal

June 24, 2009
Next year will be a pivotal one on the credit union regulatory scene, NCUA Executive Director David Marquis told a Wednesday morning breakout session on legislative and regulatory issues during the America’s Credit Union Conference & Expo in Boston. Dave Marquis: NCUA's corporate CU rulemaking will be proposed this fall. Marquis noted... READ MORE

Kawasaki correlates CUs with Porsches

June 24, 2009
Author and venture capitalist Guy Kawasaki won over the America’s Credit Union Conference & Expo crowd when he admitted buying his first car from a credit union because the rates were lower. Guy Kawasaki: "The greatest role that life can bestow upon you is to be a revolutionary." “So when... READ MORE

CUNA Q&A: Brand, capital, student loans spike interest

June 24, 2009
National branding, capital levels, and students loans—not the corporate credit union stabilization plan—were the focus of questions to CUNA's senior management team during Tuesday morning’s General Session at the America’s Credit Union Conference & Expo. Mary Dunn:   "We’ll work very closely with the [Obama] administration to make sure CUs won’t... READ MORE

CUNA economists: Light at the end of the tunnel

June 23, 2009
Bill Hampel : Don't penalize members with high fees and rate changes. There’s some good news about the economy and a light at the end of the tunnel. But don’t expect boom times ahead because this isn’t a V-shaped recession, characterized by a swift decline and revival, CUNA economists told... READ MORE

Unlock Your Artistic Self

June 23, 2009
Picture perfect: Author Dan Roam says pictures make people focus on the essence of an idea, not on what isn't essential. Graphic designers of the world will rejoice. Pictures really are worth a thousand words. And guess what else? You are a visionary. No, really. Three quarters of your brain’s... READ MORE
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