Technology

Put Social Media to Work for You

May 01, 2012
Don’t look at social media tools as just more on your to-do list. View them as tools in your personal toolbox to improve leadership, suggests The Wall Street Journal.  READ MORE

Best Practices in CU Websites

May 01, 2012
Your newest branch is virtual, and your website is the front door. READ MORE

Seeking Social Media Success? Be the ‘Community Hub’

April 25, 2012
Chris Brogan’s advice for harnessing the power of social media boils down to two simple words: Be helpful. READ MORE

Electronic Check Processing: Is Better Good Enough?

April 25, 2012
While electronic check processing is efficient, "straight-through" processing may be the ultimate solution. READ MORE

Use Social Media Wisely

April 16, 2012
Failure to clearly outline the CU’s social media use expectations through a written policy can significantly increase risk. READ MORE

 Is Isis Keeping You  Up at Night?

April 15, 2012
What could an organization called Isis and events taking place in Barcelona possibly have to do with credit unions? READ MORE

Social Media Off the Clock

April 08, 2012
Your CU's social media presence likely expands to employees’ personal pages. But being off-duty doesn’t give staff carte blanche to post anything they want about the CUor those affiliated with it. READ MORE

Who Will Solve the Payment Puzzle?

April 01, 2012
While many person-to-person payment services exist, consumers and financial institutions are still looking for an easier method, reports The New York Times. READ MORE

Mobile Banking Compliance

March 22, 2012
In my compliance world, I like to write about topics that are black and white. But this month I’m going to discuss mobile banking compliance, which currently features a few more shades of gray. READ MORE

Prepare Members for the Switch to E-Benefits

March 01, 2012
CUs can help members make the switch to direct deposit now. READ MORE

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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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