Technology

Moving Mobile Forward

December 20, 2011
With the proliferation of smartphones and the entrance of nontraditional competitors, financial institutions face an “urgent call to action.” READ MORE

Rethink Your Mobile Banking Risk

December 12, 2011
As with any service, CUs must balance risk with reward and conduct careful due diligence. READ MORE

Ten Tips for Mobile ROI

December 09, 2011
Don’t simply “check the box” and provide basic online banking functionality—without having an overall online channel optimization strategy. READ MORE

Credit Union Magazine Releases 2012 Guide to CU Core Processors

December 02, 2011
The 2012 Information Systems Guide offers a detailed matrix of 24 core processing systems’ key features and functions, and much more. READ MORE

Less Money, More Social Media Access

December 01, 2011
Findings from Cisco's 2nd annual Connected World Technology Report. READ MORE

Mobile Banking Security

November 14, 2011
Mobile banking might be on the verge of widespread consumer acceptance, but can financial institutions meet consumers’ security expectations? READ MORE

On Pirates And Profitability

November 14, 2011
A salesperson's recent pitch for mobile banking reminded me of the way retailers used to sell bell-bottom jeans. READ MORE

Mobile Security Jitters

November 01, 2011
Researchers at Javelin Strategy & Research were stumped when despite strong annual increases in smartphone adoption, a recent study showed no corresponding increase in consumer adoption of mobile banking. READ MORE

CU Takes Advantage of Fresh, Clean Website

October 25, 2011
Annette Coronado, director of marketing at SCE FCU, describes the fresh, clean look and intuitive structure of the CU's new website. READ MORE

Harness the Power of Social Media

October 24, 2011
'We never expected Facebook to be so big.' READ MORE

heroes

What's Popular

Popular Stories

Recent Discussion

Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

Your Say: Who should be Credit Union Magazine's 2014 CU Hero of the Year?

View Results Poll Archive