Technology

Are We at a Digital Tipping Point?

June 18, 2012
The credit union system could be in the midst of a ‘strategic inflection point.’ READ MORE

Evaluating Social Media

June 13, 2012
Critical to the success of social media efforts is a simple practice: Move beyond promoting products and interact with other communities and posts. READ MORE

Measure Your Social Media Success

June 06, 2012
Marketers struggle to figure out how social media fits into the marketing mix and how to gauge its performance. READ MORE

Payments Trends Will Alter CU Business Model

June 01, 2012
The credit union business model is in jeopardy because of changes in the payment ecosystem. READ MORE

Will EMV Chips Reduce Card Fraud?

May 21, 2012
Major credit card firms are trying to transition to a more secure card. READ MORE

Improve Members’ Online Experience

May 14, 2012
Studies show about 50% of attempts to open accounts online fail. READ MORE

Monitor Risks as Employees Use Social Media

May 11, 2012
Fewer than 30% of large organizations will block employee access to social media sites by 2014, according to Gartner. That’s compared with 50% just two years ago. READ MORE

Payments Trends May Alter CU Business Model

May 10, 2012
With a significant portion of noninterest income derived from the payments ecosystem, CUs must be prepared for what’s next in payments. READ MORE

Put Social Media to Work for You

May 01, 2012
Don’t look at social media tools as just more on your to-do list. View them as tools in your personal toolbox to improve leadership, suggests The Wall Street Journal.  READ MORE

Best Practices in CU Websites

May 01, 2012
Your newest branch is virtual, and your website is the front door. READ MORE

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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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