Articles by Bill Merrick

Internal Branding: Find Your Sweet Spot

Let your employees and customers tell you who you are.
January 24, 2013
‘Find the sweet spot between what you do well, what customers value, and what you can own over time.’
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Give Your Best Asset—Your Members—a Voice

'People do business with people they like.'
January 22, 2013
Social media takes steady communication, frequent availability, empathy and a sense of humor.
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The Fiscal Cliff: What’s the Worst-Case Scenario for CUs?

The fallout wouldn’t be pretty for CU balance sheets.
December 19, 2012
‘The probability is better than 50% that we’ll kick the can down the road with some modest spending cuts and tax increases.’
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Are You Prepared for Mortgage Audits?

Robust quality control is vital when selling mortgages to the secondary market.
December 4, 2012
Mortgage agencies are searching hard for risk.
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CUNA Lending Council Conference

CUs Missing Out on Student Loan Opportunity

Panel schools conference attendees on benefits of private student loans.
November 12, 2012
Why do less than 0.5% of CUs offer private student loans?
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CUNA Lending Council Conference

‘Give Your Best Asset a Voice’ with Social Media

Be fun and real—and don’t delete angry posts.
November 9, 2012
'People do business with people they like—and they recommend businesses they love.'
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CUNA Lending Council Conference

Lending and the Economy: Right Direction, Wrong Speed

CUNA economist predicts tepid loan growth for foreseeable future.
November 8, 2012
Pent-up demand, recovering housing market bode well for auto loans and mortgages.
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CUNA Lending Council Conference

King: Bye, Bye Branches

Failing to adapt to changing consumer behavior and technology could lead to CUs’ demise.
November 7, 2012
CUs must determine how they’ll attract and interact with members who have grown up with mobile technology.
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CUNA Lending Council Conference

Embrace Subprime Borrowers

Serving C, D, and E members boosts loans and income, and helps those who need it most.
November 6, 2012
CUs are “stabbing each other in the back” with low-rate auto loans aimed at top-tier members.
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Small Business Owners Hike the Hill

Business leaders join forces with CUs to raise the member business loan cap.
July 9, 2012
More than 500 credit unions will reach the legislated 12.25% business loan cap within three years.
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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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