Management

Lead With a Guiding Light

December 23, 2008
Sharyn Alden CU leaders must be laser-focused during these extraordinary economic times. In today’s volatile world of finance, credit union CEOs say they must draw from an even wider variety of leader-ship skills than normal to guide their credit unions. Three CEOs discuss how they leverage leadership competencies to inspire... READ MORE

Misery Builds Character

November 18, 2008
Walk into any credit union information technology (IT) manager's office and announce it's time to switch core systems. What do you think the response will be? READ MORE

Federal CU Act Passes: 1934

November 18, 2008
A federal law passed in 1934—a year in which U.S. unemployment stood at 22% and dust storms in the Central Plains created the “Dust Bowl”—is behind much of the business-as-usual of today’s credit unions.   The 73rd Congress passed the Federal Credit Union Act June 16, 1934, and President Franklin... READ MORE

The New CIO

November 17, 2008
Cathy Fleming   Today’s CIOs must be strong leaders as well as talented technologists .   The pace of technological change demands a unique combination of flexibility and forecasting by credit union chief information officers (CIO). The CIO’s role has become even more critical in executing strategies to increase membership,... READ MORE

Post-Panic Economic Look

November 17, 2008
Bill Hampel   The economy won’t get nearly as bad as during the Great Depression .   Even before the conservatorships of Freddie Mac and Fannie Mae, the bailout of AIG, and the failure of Lehman Brothers, the economic outlook was far from rosy. Back then, it appeared the economy... READ MORE

The New Direction

November 17, 2008
Daniel A. Mica   One thing is certain: Change is coming from many directions.   The historic election last month of Barack Obama as president culminated a long campaign that promised “change” for the nation. And change definitely is coming.   The new team in power, spurred by financial upheaval,... READ MORE

Annus Horribilis?

November 17, 2008
Mark Sievewright   The world is at the end of the beginning of a global recession .   During her traditional Christmas Day message in 1992, Queen Elizabeth II used the term “annus horribilis” (horrible year) to describe the year in which the marriages of her two sons, Charles and... READ MORE

CU Hero: CU Evangelist Inspires Others

November 17, 2008
' When you get entrenched in the CU ... there’s no other place for you. ' Carla Hedrick is surprised to hear herself described as a “fierce credit union advocate.”   But the president/CEO of $212 million asset Denver Community Federal Credit Union likes it. “I guess it’s because I’m passionate when... READ MORE

The Other Three R's

November 17, 2008
Kathryn Kuehn   Going digital is an environmentally responsible decision.   I learned the “reduce, reuse, recycle” mantra in grade school. I also lived it every day, courtesy of frugal parents.   As one of five children, nearly every clothing item coming my way was “preworn.” My mother recently apologized—with... READ MORE

Partners Share Expertise

November 17, 2008
Earlier this year, the National Credit Union Foundation (NCUF) and the National Federation of Community Development Credit Unions (CDCU) formed the Credit Union Development Corps. This exchange program brings together NCUF’s development educators and CDCUs to share expertise and operational strengths.   Claire Ippoliti, vice president of lending at $577... READ MORE

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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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