Management

What Does 2010 Hold in Store?

December 21, 2009
It’s a new decade—and a new normal. In 1923, John Maynard Keynes—one of the 20th century’s most influential economists—noted that “Economists set themselves too easy, too useless a task, if in tempestuous seasons they can only tell us that, when the storm is long past, the ocean is... READ MORE

Lending Challenges Galore

December 21, 2009
The Great Recession might be technically over, but lending is still tepid at CUs. Chastened by the economic downturn, once spend- and borrow-happy consumers have closed their wallets and upped their savings rates—a trend that’s likely to continue, according to 
Credit Union National Association economists. “That’s one among... READ MORE

Another Extraordinary Year Ahead

December 21, 2009
The challenges in 2009 were numerous, but so were the accomplishments. I said often in 2009 that it was a most extraordinary year, one of the busiest I’d encountered in my 40 years in Washington. The challenges were numerous, but so were the accomplishments, leading us into... READ MORE

A CU Jedi

December 21, 2009
‘Do or do not. There is no try.’ Who : Eric Bruen What : CEO, Desert Valleys FCU Where : Ridgecrest, Calif. On receiving the California CU League’s 2009 Kim Bannan Eternal Flame Award, recognizing contributions to the success and future of small credit unions : I was humbled and... READ MORE

Lead for the Future

December 21, 2009
Executives say certain leadership behaviors have helped their companies through the recent economic crisis, such as inspiring others and defining expectations and rewards. They say those behaviors will also help their companies thrive in the future, according to a McKinsey Quarterly survey. Executives say their focus on these behaviors has... READ MORE

Small CUs, Big Flame

December 21, 2009
Small CU leaders are the ‘missionaries’ of the financial services industry. During the past four years, the credit union movement has lost about 1,000 small credit unions. There were 5,517 small credit unions (those with less than $35 million in assets) at the end of... READ MORE

Five Ways to Turn Angry Members into Happy Ones

December 15, 2009
How do you deal with difficult members? Send us your comments. It’s easy to connect with members when things are going well—not so much when conflict arises. And it always does. But Maribeth Kuzmeski says organizations can transform frustrated customers into stronger, long-term business relationships. She’s author of “ The... READ MORE

Augustine Kang: Humble CU Giant

December 15, 2009
Augustine Kang —known as the father of the Asian credit union movement—died in August. Those who knew him describe Kang as a “man of the world,” “humble giant,” “dear, compassionate man” and “a role model for our lives." By Chris Baker Augustine Kang was a credit union giant but a... READ MORE

Spotlight: Eric Bruen

December 15, 2009
Who : Eric Bruen What : CEO Where : Desert Valleys FCU , Ridgecrest, Calif. Eric Bruen received the California Credit Union League’s Kim Bannan Eternal Flame Award, which recognizes contributions to the success and future of small credit unions. “I was humbled and honored to be recognized not only... READ MORE

Heal employees’ minds—and fill your coffers

December 15, 2009
Stress levels among U.S. workers are at an all-time high—making it more important than ever for leaders try to improve employees' well-being, says brain expert Patt Lind-Kyle, author of “Heal Your Mind, Rewire Your Brain: Applying the Exciting New Science of Brain Synchrony for Creativity, Peace, and Presence.” "The good... READ MORE
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July 2014

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