Compliance

Compliance Q&A: Reg E

March 03, 2010
By Valerie Moss Q Is it true that credit unions without formal courtesy pay programs can ignore the Fed’s new Regulation E rule on ATM and one-time debit card overdrafts?     A Not true . The Federal Reserve Board has made it clear that credit unions won’t be able... READ MORE

CFPA Wouldn’t Replace NCUA

February 23, 2010
Barr: The financial regulatory system is fundamentally flawed. Calling credit unions an essential part of the fabric of the nation’s communities, Assistant Treasury Secretary Michael Barr pledged to help credit unions expand their small business lending activity. Barr, speaking during Tuesday’s General Session, also commented on the Treasury's recent work... READ MORE

Hyland: Focus on the future

February 23, 2010
Hyland: Don't wait to seize the future. Entering the stage to the strains of R.E.M.’s “It’s the End of the World as We Know it,” NCUA Vice Chair Gigi Hyland told General Session attendees to seize the future—pronto. “It’s the end of the world as we know it and it’s... READ MORE

Compliance Burden Keeps Growing

February 23, 2010
Credit union boards don’t have to know all the compliance answers. But boards must be able to ask key questions to ensure their credit union is “on track” complying with laws and regulations, said Kathy Thompson, CUNA’s senior vice president/associate general counsel for regulatory compliance, during a Tuesday panel discussion... READ MORE

Matz Optimistic About CUs' Future

February 22, 2010
While NCUA has spent more time recently "addressing credit unions’ immediate problems,” NCUA Chairman Debbie Matz said that both the agency and the credit union movement in general "have stronger reason for long-term optimism" and "can again think of the credit union industry's longer-term potential" as the economy begins to... READ MORE

The Fog Is Lifting

February 19, 2010
Nader Moghaddam Time to look at the economy and regulatory changes with clear eyes. At this time last year, we arrived at our nation’s capital encased in a heavy fog of confusion and uncertainty. Issues that loomed over attendees at the Credit Union National Association’s 2009 Governmental Affairs Conference included:... READ MORE

Focus on FACT Act

February 19, 2010
Valerie Y. Moss New regs emphasize integrity of consumer information CUs provide. Last year, the National Credit Union Administration (NCUA), Federal Trade Commission (FTC), and the federal banking agencies finalized regulations to implement the accuracy, integrity, and direct-dispute provisions of Section 312 of the Fair and Accurate Credit Transactions (FACT)... READ MORE

Update: SAFE Act Registration

February 19, 2010
New mortgage staff registration requirements should be finalized any day now. The requirements implement the Secure and Fair Enforcement (SAFE) for Mortgage Licensing Act of 2008. The Federal Deposit Insurance Corp. released its draft final rules in November 2009, and CUNA expects the National Credit Union Administration’s (NCUA) rules, applicable... READ MORE

Compliance: Feeling Overwhelmed? Just Wait

February 19, 2010
The sheer volume of new regulations is overwhelming for most CUs. Expect to see renewed regulator interest in the Bank Secrecy Act’s anti-money laundering provisions and ID theft red flags enforcement. Board focus: Plan now for an even heavier compliance burden. A seemingly endless onslaught of... READ MORE

Compliance Q&A: Periodic Statements

February 08, 2010
Q Does a periodic statement have to display “gridlines” when disclosing the aggregate dollar amount totals for overdraft and returned item fees?     A Yes . Effective Jan. 1, 2010, all credit unions—not just those that promote overdraft services as previously required—were required to disclose on periodic statements the... READ MORE

The Works Blog The Works Blog is produced by PolicyWorks LLC, Des Moines, Iowa.

Navigating the Muddy Waters of Flood Insurance Reform

One of the things PolicyWorks continues to assist our credit union clients with is wading through the deep waters of mortgage regulation. As CFPB Director Richard Cordray has acknowledged, many of the business practices implemented by the January 2014 mortgage rules have long been standards credit unions have adhered to. However, a tidal wave of […]

How to Write an Effective #CommentLetter

One of my favorite things about being a part of the credit union movement is the cooperative spirit; how everyone has a voice and a chance to be heard.  A great example of this is the comment letter – whenever an agency (such as NCUA, NACHA, CFPB, etc.) issues a proposed rule, they open the […]

Prepaid Cards and the CFPB

There has been a lot of chatter lately by the CFPB about prepaid cards and payroll cards (which are generally a form of a reloadable prepaid card used by an employer). We should expect a lot more chatter by “late spring” when the CFPB issues proposed rules. The CFPB issued two versions of model forms in […]
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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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