Compliance

Compliance Q&A: Reg B Copies of Appraisals/Valuations

December 01, 2013
What disclosure language should we use for the notice of the right to receive copies of appraisals/valuations under the amended Regulation B? READ MORE

CFPB Publishes Remittance Transfer Exam Procedures

December 01, 2013
The agency’s remittance transfer regulation went into effect on Oct. 28, 2013. READ MORE

Know the Rules on Holiday Gifts

November 27, 2013
As the holiday gift-giving season begins, it’s a good time to review your CU’s Bank Bribery Act policy. READ MORE

Beware Zombies, Vampires, and TCPA

November 25, 2013
Members must provide prior express written consent to receive marketing calls, texts, and faxes. READ MORE

Understand Payroll Card Rules

November 19, 2013
Employees are entitled to the protections of the Electronic Fund Transfers Act (EFTA), and Regulation E’s provisions applicable to payroll cards. READ MORE

Creating Awareness Among Regulators

November 12, 2013
Credit unions, owned by their members, are responsible for reporting to them, not the marketplace. READ MORE

Mortgage Servicing: What’s in Store?

November 01, 2013
As required by the Dodd-Frank Act, the CFPB will require periodic statements for most closed-end mortgages—not just open-end loans. READ MORE

Compliance Q&A: Remittances and Members' Foreign Purchases

November 01, 2013
Is the credit union considered a “remittance transfer provider” when a member uses his debit card to purchase goods from a merchant located in another country? READ MORE

On-Demand Training for New Supervisory Committee Members

November 01, 2013
NCUA training videos give supervisory committee members at small and low-income credit unions a better understanding of their roles and responsibilities. READ MORE

CFPB Bulletin Highlights Furnisher Responsibilities

November 01, 2013
Furnishers of information to credit bureaus are responsible for investigating consumer disputes forwarded by the consumer reporting agencies. READ MORE

The Works Blog The Works Blog is produced by PolicyWorks LLC, Des Moines, Iowa.

Navigating the Muddy Waters of Flood Insurance Reform

One of the things PolicyWorks continues to assist our credit union clients with is wading through the deep waters of mortgage regulation. As CFPB Director Richard Cordray has acknowledged, many of the business practices implemented by the January 2014 mortgage rules have long been standards credit unions have adhered to. However, a tidal wave of […]

How to Write an Effective #CommentLetter

One of my favorite things about being a part of the credit union movement is the cooperative spirit; how everyone has a voice and a chance to be heard.  A great example of this is the comment letter – whenever an agency (such as NCUA, NACHA, CFPB, etc.) issues a proposed rule, they open the […]

Prepaid Cards and the CFPB

There has been a lot of chatter lately by the CFPB about prepaid cards and payroll cards (which are generally a form of a reloadable prepaid card used by an employer). We should expect a lot more chatter by “late spring” when the CFPB issues proposed rules. The CFPB issued two versions of model forms in […]
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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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