Technology

Prevent, Detect, And Monitor Online Fraud

April 01, 2005
Create an environment where fraud can be detected, prevented, monitored, and benchmarked against industry standards. READ MORE

Prevent Identity Theft With Vigilance, Education

April 01, 2005
Prevent Identity Theft With Vigilance, Education April 1, 2005 By Rick Fleming Almost daily, we hear new reports about someone becoming a victim of identity theft. This theft comes in many forms and can devastate a person's credit report. Simply put, identity theft is using another person's identifying information to... READ MORE

New Call Center Features Build Member Connections

March 01, 2005
New Call Center Features Build Member Connections March 1, 2005 Four technologies are helping credit union call centers build meaningful member connections, according to Apropos Technology Inc. , Oakbrook Terrace, Ill.: 1. Auto callback. This technology allows members to hang up and keep their spot in the service queue instead... READ MORE

Online Service Challenges

March 01, 2005
Online Service Challenges March 1, 2005 Using Technology to Anticipate Members' Needs The biggest challenge is a lack of integration with our member database. Currently, we don't have a system that allows us to know and anticipate members' needs. Also, without a customer relationship management (CRM) system in place, we... READ MORE

CRM Success Depends More on Strategy Than Software

March 01, 2005
If you've recently installed CRM software and are wondering how to measure its effectiveness, here's a bit of advice. READ MORE

CUs Seek Multi-Purpose Lending Technology

January 01, 2005
CUs Seek Multi-Purpose Lending Technology January 1, 2005 By Darla Dernovsek Frustrated by a lengthy, cumbersome lending process, credit union employees and members have muttered the same phrase for years: 'There has to be a better way.' The latest technology trends are propelling credit unions toward that elusive 'better way,'... READ MORE

10 Common Web Site Mistake And How To Fix Them

January 01, 2005
10 Common Web Site Mistake And How To Fix Them January 1, 2005 Credit unions' and other companies' Web sites have improved over the years, but many sites make the same mistakes. One key to having a successful site, according to Michael Gold, principal of San Francisco-based West Gold Editorial... READ MORE

Doing business with business members? Remember CIA

January 01, 2005
Doing business with business members? Remember CIA January 1, 2005 By Warren Cole As credit unions offer business services in this era of 'know your member,' Office of Foreign Assets Control (OFAC) regulations, and other new relationship requirements, they should remember a simple acronym, CIA: capacity, identity, and authority. By... READ MORE

Three Keys to Mortgage Success

January 01, 2005
Three Keys to Mortgage Success January 1, 2005 By Patrick Totty New capabilities Do's and don'ts Motive, method, and opportunity are the three classic conditions that must be present before people decide to do something. These certainly are evident when it comes to credit unions and mortgage lending software. Motive:... READ MORE

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