Technology

Multi-factor Authentication Tools And Techniques

April 01, 2006
Multi-factor Authentication Tools And Techniques April 1, 2006 On Oct. 12, 2005, the Federal Financial Institutions Examination Council (FFIEC), which consists of the National Credit Union Administration and the other four financial institution regulators, issued an advisory containing guidance about identity authentication procedures to protect consumers who access their accounts... READ MORE

How Do You Address Members' Online Security Concerns?

March 01, 2006
How Do You Address Members' Online Security Concerns? March 1, 2006 By Cathy Fleming Educate Members, Staff We continue to educate members about the security measures we have in place. We also educate our staff so they can talk credibly about it. The media loves to talk about electronic fraud,... READ MORE

Software Token Provides Multi-Factor Authentication

March 01, 2006
Software Token Provides Multi-Factor Authentication March 1, 2006 An innovative 'Software Token' developed by Cavion Plus, Mounds View, Minn., allows financial institutions to satisfy regulators' demands for multi-factor authentication to verify the identity of online banking users. Cavion Plus introduced its Software Token authentication solution as part of Version 3.3... READ MORE

Encourage Members To Use E-Statements

February 01, 2006
Encourage Members To Use E-Statements February 1, 2006 Two-thirds of online banking consumers would use paperless statements instead of paper statements if notified of their availability online, prompted to make the switch, and offered token gifts, according to a report from New York-based JupiterResearch, . 'Online Banking: Enhancing Adoption of... READ MORE

USERS' 2005 Highlights: New Business Acquisition, Security Solutions

February 01, 2006
USERS' 2005 Highlights: New Business Acquisition, Security Solutions February 1, 2006 USERS Incorporated, Valley Forge, Pa., announced a number of major accomplishments for 2005, including sustained momentum in new client acquisition and the delivery of technology solutions that help credit unions address growing concerns about security and privacy. USERS' strong... READ MORE

Love And The Online Member

December 01, 2005
Love And The Online Member December 1, 2005 By Mary Mink Hang out in the right places Use a good pickup line Understand that beauty is in the beholder's eye Test for compatibility Know when to go all the way Plan your future together Don't get lazy or greedy Building... READ MORE

How To Survive A Core System Conversion: 10 Tips

December 01, 2005
How To Survive A Core System Conversion: 10 Tips December 1, 2005 By Darla Dernovsek Plan. Allow at least 90 days--the minimum conversion timeline vendors recommend for aservice bureau model--or at least 180 days for an in-house model. Most credit unions and vendorsprefer to allow eight months to a year.... READ MORE

Internet Banking Security: Four Considerations

December 01, 2005
Internet Banking Security: Four Considerations December 1, 2005 By Patrick Totty Jim Maloney, chief security executive for Corillian Corp. , Hillsboro, Ore., says financial institutions will continue to see methods of attack evolve: Trojan horses, viruses, phishing, and pharming.' That's why credit unions should keep four things in mind about... READ MORE

How HarborOne CU Guards Against ID Theft

November 01, 2005
How HarborOne CU Guards Against ID Theft November 1, 2005 By Roy Urrico HarborOne Credit Union, Brockton, Mass. works with its data center, COCC, to fight fraud, says Jim Blake, president/CEO of the $1.2 billion asset credit union. COCC, based in Avon, Conn., formerly was known as the Connecticut On-Line... READ MORE

Ten Tips For Successful CRM

October 01, 2005
Ten Tips For Successful CRM October 1, 2005 By David Satterlee Every time you settle a member's mortgage, you plant a seed. What becomes of that seed is up to you. Ignore it or give it too little attention and it likely will never take root. But with the right... READ MORE

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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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