Articles by Bill Merrick

Unite for Good

The Face of Advocacy

Winning the battle to maintain CUs’ tax exemption will allow CUs to continue help families in need.
March 1, 2014
The fight to maintain CUs’ tax exemption may be decided by Washington’s power brokers, but the decision ultimately will affect even the smallest among us.
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Safety in Patterns

The recent biometrics buzz is around consumer-facing applications.
February 21, 2014
Biometrics delivers on two critical consumer expectations: convenience and security.
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Responsible Approach Leads to Student Loan Success

Portfolio limits, consistent underwriting standards leads to healthy private student loan program.
February 13, 2014
Members are going someplace for student loans—why not your CU?
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The Beauty of Being Small

Closeness and familiarity with members is par for the course at many small CUs.
January 31, 2014
Personal touch is one of the few advantages small CUs have over their larger brethren.
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Top 10 Stories of 2013

Strategic planning, lending challenges were among the top issues facing Credit Union Magazine readers.
January 8, 2014
Strategic planning, lending challenges among top issues facing CUs.
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U.S. Population to Reach 317.3 Million on New Year’s Day

Projected worldwide population will be 7.1 billion.
December 30, 2013
India leads all nations in population growth in 2013, adding 15.6 million people.
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‘Gen Y’ Effect Drives Mobile Bill Payment

The number of bill payment users doubled from 2012 to 2013, survey shows.
December 25, 2013
One in four tablet owners uses the device to pay bills.
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Special Report: League Leaders Pass the Torch

McCormack: ‘Keep It a Movement’

‘I wish more CUs would explore strategic mergers.’
December 23, 2013
Retiring PCUA CEO urges colleagues to involve young people.
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De Dios: Immigration Reform Good for CUs, Economy

Passage of reform bill could open floodgates for new CU members.
December 19, 2013
Reform has the potential to affect 11 million undocumented immigrants.
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Special Report: League Leaders Pass the Torch

‘Not My Thing’ Turns Into Lifelong Career

CUs must present united front to legislators and the public.
December 11, 2013
‘Never lose sight of your mission,’ South Carolina CU League CEO advises.
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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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