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Kawasaki correlates CUs with Porsches

June 24, 2009
Author and venture capitalist Guy Kawasaki won over the America’s Credit Union Conference & Expo crowd when he admitted buying his first car from a credit union because the rates were lower. Guy Kawasaki: "The greatest role that life can bestow upon you is to be a revolutionary." “So when... READ MORE

CUNA Q&A: Brand, capital, student loans spike interest

June 24, 2009
National branding, capital levels, and students loans—not the corporate credit union stabilization plan—were the focus of questions to CUNA's senior management team during Tuesday morning’s General Session at the America’s Credit Union Conference & Expo. Mary Dunn:   "We’ll work very closely with the [Obama] administration to make sure CUs won’t... READ MORE

CUNA economists: Light at the end of the tunnel

June 23, 2009
Bill Hampel : Don't penalize members with high fees and rate changes. There’s some good news about the economy and a light at the end of the tunnel. But don’t expect boom times ahead because this isn’t a V-shaped recession, characterized by a swift decline and revival, CUNA economists told... READ MORE

Unlock Your Artistic Self

June 23, 2009
Picture perfect: Author Dan Roam says pictures make people focus on the essence of an idea, not on what isn't essential. Graphic designers of the world will rejoice. Pictures really are worth a thousand words. And guess what else? You are a visionary. No, really. Three quarters of your brain’s... READ MORE

Mica: CUs have enviable numbers

June 23, 2009
Credit unions have numbers that banks and other for-profit financial institutions envy, said CUNA President/CEO Dan Mica during Tuesday morning's General Session at the America’s Credit Union Conference & Expo in Boston. Holding up Tuesday morning’s New York Times , CUNA President/CEO Dan Mica told America’s CU Conference & Expo... READ MORE

Build the future with gen Y members

June 23, 2009
Know gen Y's five identities . Kris Wickline:   Meet gen Y's basic needs and don't wait until these consumers are established to reach out to them. Credit unions are missing an opportunity to build their future if they aren’t working to attract young members and their business. That's the message... READ MORE

Rockin' Robin lauds limber leaders

June 23, 2009
“Great leaders wear bifocals,” Robin Crow said at his Tuesday thought leader session, Rock Solid Leadership, at the America’s CU Conference & Expo in Boston. “They constantly have to shift focus.” That involves looking at the big picture and the smallest detail, thinking long and short term, and conveying leadership... READ MORE

Are your tellers passionate?

June 23, 2009
Your tellers are your credit union’s ambassadors to the public, so you better hire passionate, true believers, according to Alex Frankel, CEO of Ground Level Research and author of the new business book, “Punching In.” Frankel should know, he has been conducting on-the-job research to identify what it takes to... READ MORE

The Top 10 Emerging Fraud Risks

June 22, 2009
Emerging fraud risks will require credit unions to adopt rigorous, cross-channel fraud monitoring strategies, a CUNA Mutual risk expert said Monday. Ann Davidson recommended taking a holistic view of fraud, realizing that a particular fraudulent act may not directly or immediately result in a loss, but may later manifest itself... READ MORE

Retaining baby boomers is critical to CU success

June 22, 2009
The retirement of the baby boomer generation will become a crisis for credit unions if they don’t act now, warned Jeff Hunt, consumer program manager at CUNA Mutual Group. “The size and wealth of this generation means credit unions will face a membership drop of millions and an asset loss... READ MORE

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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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