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» Human Resources
Benefit Costs Shift to Staff
January 30, 2013
Communicating health-care actions can help CUs manage the impact of benefits changes.
Staff Turnover to Rise as Economy Improves
January 15, 2013
Expect dissatisfied, stressed workers to seek job opportunities elsewhere when hiring picks up.
CUs Grapple with Rising Benefit Costs
January 14, 2013
While wages stagnate, health insurance costs continue to rise.
Ho, Ho—'Oh No!'
December 18, 2012
When the spirit of the season comes from a bottle, the party cleanup crew sometimes includes lawyers.
Cultivate a Workplace of Respect
December 17, 2012
Transgender individuals face disproportionately high levels of mistreatment at work.
Is Staff Training Time Compensable?
December 14, 2012
It's a common misconception that a nonexempt employee's time devoted to training is not counted toward hours worked.
Get the C-Suite to Listen: Five Strategies
December 06, 2012
Communicating effectively, especially to executives, can be a challenge.
Tips to Combat Fraud
November 01, 2012
It can be difficult to detect fraud schemes at CUs.
Why Long-Term Care Insurance Matters to CUs
October 15, 2012
The cost for long-term care services is outpacing the medical inflation rate.
Millennials Migrate to Small Businesses
October 01, 2012
Gen Y is an entrepreneurial group—one that prefers freedom and flexibility over big corporate policies.
Credit Union Magazine
July 2014 digital edition
Slide Show: The Daily Duties of a Home-Based CU Manager
Regulators Focus on Interest-Rate Risk
Five Cyber Security Considerations for CUs
Advocacy Puts Board Members on Offense
Win Employee Love: Four Steps
David, good point about the "recovering comfortably" comment. That was an editorial addition--which I'll remove.
Many good points but too rosy? Will the "Federal Reserve raise short-term interest rates 1% per year for the next three years, starting in 2015—“probably next year at this time” ? I have heard from other economist that the US government will go bankrupt if that happens due to the QE the fed has done for several years. Also it seems an exaggeration to say “We survived a heart attack,now the economy is recovering comfortably." Comfortably recovering is too ignore the economic stress that many members still live with daily that will eventually affect many credit unions.
Karan, Great article and insight. I would also recommend that you start getting those credit cards into the hands of the youth BEFORE they are in college. One of the best ways to reach this young generation is through mom and dad. Before the student goes to college, get them started with a credit card (even if mom and dad are joint on it). It's never too early to start marketing credit cards. Mark
I would respectfully disagree that transactional data is a good place to start. In my opinion, relationship data is a much better starting point. Transactional data tends to require more "mining" of thousands/millions of transactions to identify opportunities or threats. Relationship data, however, involves identifying and profiling your high-value relationships (those profitable relationships with multiple products/services, for example) and leveraging that information to attract/cross-sell similar members. Generally involves a bit less effort and quite a bit higher return.
Congratulations on a fine article. Perhaps the best advise is unsaid but exemplified throughout the article - namely avoiding the use of the term "Financial Literacy." The term is insulting and counterproductive because it implies that those who take the training are "Illiterate."
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