Operations

Ending Corporate Assessments

August 15, 2013
The weekly online video series is designed to give CUs insight into the latest developments in legislation, regulation and politics. READ MORE

Help Nonmembers Overcome Barriers

August 12, 2013
'Young nonmembers want convenience, and that means mobile banking.' READ MORE

Members and Nonmembers

August 01, 2013
Using this national research as benchmark data, your CU can see how it compares with national averages. READ MORE

Health-Care Reform Offers Opportunities

August 01, 2013
While health-care reform means new oversights, obligations, and work, it can create opportunities for credit unions prepared to harness them. READ MORE

The End Is Near!

August 01, 2013
The Fed has used this tool to purchase $40 billion in mortgagebacked securities and $45 billion in longer-term Treasury securities each month since December 2012. READ MORE

Big Returns on High-Yield Checking

July 23, 2013
“We’re really involved with give-back to our members,” Connexus President/CEO J. David Christenson says. READ MORE

Prepare for Catastrophic Losses Before Disasters Hit

July 22, 2013
Does your CU's disaster recovery plan account for natural disaster losses you’re likely to experience? READ MORE

CU Branches Evolve to Meet Members' Needs

July 19, 2013
Four CUs discuss changes designed to elevate staff efficiency, reduce costs, and improve member service. READ MORE

Fee or Free? Let Members Choose

July 19, 2013
‘Menu-based’ pricing helps CUs generate income in a fee-averse environment. READ MORE

Win the Battle for Members' Wallets

July 16, 2013
Technology has changed the delivery of financial services to consumers, opening the door for outside competition. READ MORE

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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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