Technology

How to Decide on a Core Provider

December 01, 2007
How to Decide on a Core Provider December 1, 2007 By Bob Moreau Deciding which core processing system to select for your credit union is one of the most important decisions you'll make. Even for credit unions not planning to switch core processing providers, conducting a thorough evaluation process can... READ MORE

What's in Store for the Core?

December 01, 2007
What's in Store for the Core? December 1, 2007 Core processing providers promise robust self-service delivery channels, easier integration, improved efficiencies, and simplified compliance. Robust Self-Service Channels Two nontechnological influences will drive changes in core processing and other credit union technology in 2008: Continuing pressure to deliver a full suite... READ MORE

Credit Union Magazine's 2008 Information Systems Guide

December 01, 2007
Credit Union Magazine's 2008 Information Systems Guide December 1, 2007 Download Credit Union Magazine's 2008 Information Systems Guide now.   READ MORE

E-Sign: 10 Exceptions to the Rule

December 01, 2007
E-Sign: 10 Exceptions to the Rule December 1, 2007 By Valerie Moss It pays to revisit laws that have been on the books for a while--especially if your credit union doesn't refer to those laws often. One such law, the federal Electronic Signatures in Global and National Commerce Act of... READ MORE

E-Mail Marketing for the Third Screen

November 01, 2007
E-Mail Marketing for the Third Screen November 1, 2007 Mobile e-mail adoption traditionally has been strongest among young, affluent business users. But as the cost of smart phones and personal digital assistants (PDA) falls, marketers should prepare for a wider demographic to adopt mobile devices (a.k.a. the third screen), according... READ MORE

Off to See the Wizard? Better Check Behind the Curtain

October 01, 2007
Off to See the Wizard? Better Check Behind the Curtain October 1, 2007 By Bradley S. Fordham, Ph.D. When the Wizard of Oz told Dorothy to "Pay no attention to that man behind the curtain," she knew something was amiss. With finding her way home at stake, she ignored his... READ MORE

Phishers Feast on Financial Firms

October 01, 2007
Phishers Feast on Financial Firms October 1, 2007 By Carolyn James & John LaCour After years of focusing primarily on auction sites, phishers now target credit unions and other financial institutions more than any other industry, according to research from brand protection firm MarkMonitor , San Francisco. In a typical... READ MORE

Intelligent Video Surveillance Thwarts ID Theft

October 01, 2007
Intelligent Video Surveillance Thwarts ID Theft October 1, 2007 By Dagan Sadeh A teller walks away from his desk briefly, leaving a short queue of customers to wait. One customer from the queue steps forward quickly, grabbing a handful of new credit cards ready to be mailed to customers with... READ MORE

E-mail Spam Wars

September 01, 2007
E-mail Spam Wars September 1, 2007 By Ron Daly Here's the good news: The ongoing battle to fight spam is making real progress. Internet service providers (ISP) are using more sophisticated and improved spam filters to catch unwanted e-mails and online scams. And consumers are more vigilant in managing their... READ MORE

Members on the Move

September 01, 2007
Members on the Move September 1, 2007 By Roy W. Urrico Self-admitted "CrackBerry" addicts on staff who can't put down their personal digital assistants (PDA), and cell phones pressed to the ears of every other person on the street testify to mobile devices' ubiquity and the need to provide 24/7... READ MORE

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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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