Technology

Multi-factor Authentication Tools And Techniques April 1, 2006 On Oct. 12, 2005, the Federal Financial Institutions Examination Council (FFIEC), which consists of the National Credit Union Administration and the other four financial institution regulators, issued an advisory containing guidance about identity authentication procedures to protect consumers who access their accounts... READ MORE

How Do You Address Members' Online Security Concerns? March 1, 2006 By Cathy Fleming Educate Members, Staff We continue to educate members about the security measures we have in place. We also educate our staff so they can talk credibly about it. The media loves to talk about electronic fraud,... READ MORE

Software Token Provides Multi-Factor Authentication March 1, 2006 An innovative 'Software Token' developed by Cavion Plus, Mounds View, Minn., allows financial institutions to satisfy regulators' demands for multi-factor authentication to verify the identity of online banking users. Cavion Plus introduced its Software Token authentication solution as part of Version 3.3... READ MORE

Encourage Members To Use E-Statements February 1, 2006 Two-thirds of online banking consumers would use paperless statements instead of paper statements if notified of their availability online, prompted to make the switch, and offered token gifts, according to a report from New York-based JupiterResearch, . 'Online Banking: Enhancing Adoption of... READ MORE

USERS' 2005 Highlights: New Business Acquisition, Security Solutions February 1, 2006 USERS Incorporated, Valley Forge, Pa., announced a number of major accomplishments for 2005, including sustained momentum in new client acquisition and the delivery of technology solutions that help credit unions address growing concerns about security and privacy. USERS' strong... READ MORE

Love And The Online Member December 1, 2005 By Mary Mink Hang out in the right places Use a good pickup line Understand that beauty is in the beholder's eye Test for compatibility Know when to go all the way Plan your future together Don't get lazy or greedy Building... READ MORE

How To Survive A Core System Conversion: 10 Tips December 1, 2005 By Darla Dernovsek Plan. Allow at least 90 days--the minimum conversion timeline vendors recommend for aservice bureau model--or at least 180 days for an in-house model. Most credit unions and vendorsprefer to allow eight months to a year.... READ MORE

Internet Banking Security: Four Considerations December 1, 2005 By Patrick Totty Jim Maloney, chief security executive for Corillian Corp. , Hillsboro, Ore., says financial institutions will continue to see methods of attack evolve: Trojan horses, viruses, phishing, and pharming.' That's why credit unions should keep four things in mind about... READ MORE

How HarborOne CU Guards Against ID Theft November 1, 2005 By Roy Urrico HarborOne Credit Union, Brockton, Mass. works with its data center, COCC, to fight fraud, says Jim Blake, president/CEO of the $1.2 billion asset credit union. COCC, based in Avon, Conn., formerly was known as the Connecticut On-Line... READ MORE

Ten Tips For Successful CRM October 1, 2005 By David Satterlee Every time you settle a member's mortgage, you plant a seed. What becomes of that seed is up to you. Ignore it or give it too little attention and it likely will never take root. But with the right... READ MORE