Stay Ahead of the Bad Guys

April 01, 2008
Stay Ahead of the Bad Guys April 1, 2008 By Karen Bankston Information security challenges are continuous and ever-shifting. Hackers and identity thieves constantly are looking for ways to infiltrate the data systems of credit unions large and small, and members' accounts. Federal regulations, such as the Gramm-Leach-Bliley Act and... READ MORE

Three Ways to Fight Online Fraud

March 01, 2008
Three Ways to Fight Online Fraud March 1, 2008 By Tom Miltonberger Despite continued investment in online fraud prevention technologies, many credit unions' member accounts continue to be vulnerable to cyber crime. Three best practices decrease a credit union's vulnerability to online fraud: 1. Invest equally in back-end and front-end... READ MORE

Boost Member Loyalty Via E-mail

March 01, 2008
Boost Member Loyalty Via E-mail March 1, 2008 By Mike Darnell Credit union members enjoy the speed and convenience of online services—but while online they also visit the Web sites of other financial institutions. Today's online consumers have questioning minds: They want to "get the big picture," learn about their... READ MORE

SaaS: A Virtual Data Center

March 01, 2008
SaaS: A Virtual Data Center March 1, 2008 By William H. Matlack, Jr. Since its introduction a few years ago, Software as a Service (SaaS) has provided small and medium businesses with affordable access to comprehensive business applications and services comparable to what much larger enterprises deploy. Because SaaS solutions... READ MORE

Beware Spear Phishing

February 01, 2008
Beware Spear Phishing February 1, 2008 By Blake Hayward Any e-mail from your credit union's system administrator—addressed to you—is legitimate, right? Not necessarily. For example, let's say you get an e-mail from the system administrator explaining problems with the network and asking you to e-mail back your corporate user identification... READ MORE

Build a Better Web Site

February 01, 2008
Build a Better Web Site February 1, 2008 A credit union's Web site no longer is just an accessory; it's a necessity, agree Web and marketing experts. Unfortunately, too often this powerful tool isn't used to its full potential. One credit union making the most of its Web site is... READ MORE

Six Steps to Successful Bill Pay Promotion

February 01, 2008
Six Steps to Successful Bill Pay Promotion February 1, 2008 By Rory Ragsdale Successfully promoting bill pay requires more than a simple statement stuffer or a blurb on your Web site. This six-step strategy can help your credit union promote the online service and increase member adoption rates. 1. Define... READ MORE

MySpace Moves to CU Space

February 01, 2008
MySpace Moves to CU Space February 1, 2008 By Mary Mink "The Web has moved much further than the dot-org Web site. Now it's about managing your online identity on social networking sites, conversing with members on their blogs, and keeping up with what's being said about you and your... READ MORE

CEO Homes in on Home Banking

February 01, 2008
CEO Homes in on Home Banking February 1, 2008 Who: Larry Kelly What: President/CEO Where: Apple Federal CU , Fairfax, Va.   Our biggest online service challenge   To continue to grow the relevance, usefulness, and convenience of home banking for our members. Apple Federal first offered home banking in... READ MORE

Boost Convenience With Online Account Opening

February 01, 2008
Boost Convenience With Online Account Opening February 1, 2008 By Cathy Fleming Implementing online account opening and funding on your Web site can be a complicated, time-consuming process. But it does help credit unions address certain business challenges. Three executives address the question, what business challenges does online account opening... READ MORE


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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory ( will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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