Technology

Dashboards Keep Boards Focused

March 01, 2012
The use of online dashboards as management information systems by financial institution board members and executives is increasing. READ MORE

Digital Shift Continues in Financial Services

February 28, 2012
Consumers are gravitating more toward online and mobile channels for daily financial management, and they’re showing a strong interest in tablet banking services. READ MORE

Enhance Direct Mail with QR Codes

February 13, 2012
While use of QR codes is picking up steam, there remains untapped potential as well as errors in how they’re being used. READ MORE

Top Tech Trends

February 01, 2012
The Great Recession has slowed almost everything except the pace of technology innovation. READ MORE

Mobile Solutions for Small Businesses

February 01, 2012
Many small-business owners have undoubtedly heard about remote deposit capture. But incorporating those time-saving technologies into their small-business operations will have to wait—because these business owners are just too busy. READ MORE

Envision the Possibilities For Member Biz

February 01, 2012
My husband has a small property-care business—and he has a tablet and a smartphone. READ MORE

Refine Collections to Reclaim Repayments

February 01, 2012
As both credit unions and members recover from the Great Recession, a thoughtful approach to strengthening collections makes it possible to find solutions for members, reclaim loan funds, and refine lending operations. READ MORE

Artificial Intelligence Is Better Than None

January 24, 2012
Economists predict housing sales will be flat, small-business optimism will remain low, and jobs will be scarcer than a rotary phone. READ MORE

Mobile Lending Sparks Youth Movement

January 17, 2012
CUs that want to attract younger members must pay attention to the technology those members prefer. Increasingly, that’s the mobile channel. READ MORE

Core Operations Move to the Cloud

January 01, 2012
Can you imagine a day when even mission-critical services such as core processing routinely run on "the cloud?" That day is coming. READ MORE

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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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