Technology

Save the Smarts

August 25, 2009
Save the Smarts Judy Dahl Preserve your CU’s intellectual capital with a knowledge management system. Employees’ combined knowledge is one of credit unions’ most valuable assets. When a skilled employee leaves, years of expertise can walk out the door—unless you have systems in place to capture employees’ knowledge and use... READ MORE

Fast, Fun, and Efficient

August 25, 2009
Fast, Fun, and Efficient Patrick Totty Young adults demand feature-rich Internet banking services. Surrounded by sophisticated electronic media all their lives, it’s not surprising that generations X (those born between 1965 and 1979) and Y (those born during the ’80s and ’90s) prefer the Web and mobile devices as their... READ MORE

Manage the Risks of Remote Deposit Capture

August 25, 2009
Valerie Moss The focus today is on extending RDC to consumers. Remote deposit capture (RDC) refers to a range of services that allow users to scan checks/share drafts at remote locations and transmit the scanned images to financial institutions for posting and clearing. Locations may include the credit union’s branches... READ MORE

Shed Costs With These Technologies

August 25, 2009
LEAD STORY Shed Costs With These Technologies Need to slash costs and boost efficiency? Try these “sure-fire” technologies, advises Jackie Buchanan, executive vice president/chief information officer for $1.3 billion asset Genisys Credit Union, Auburn Hills, Mich., and vice chair of the CUNA Technology Council: • Workflow automation. A good workflow process... READ MORE

Mission-critical IT

August 25, 2009
Darla Dernovsek CUs step back during the recession to evaluate information technology priorities and operational goals. Credit unions haven’t put the brakes on every technology purchase or initiative as a result of the recession and tighter budgets, but information technology (IT) projects are having to prove their worth and potential... READ MORE

Please Pass the Remote

July 20, 2009
Deposits move from Main Street to cyberspace. Mark Sievewright If your household is anything like mine, there are too many remote control devices. Each one controls different parts of our multimedia entertainment systems. But it strikes me that the deposit business looks much the same way. This “remote” analogy is... READ MORE

Minimize Fraud With 'Payment Intelligence'

June 29, 2009
By Tyson Nargassans According to a recent Gartner survey of 5,000 adults, about 7.5% of Americans lost money as a result of financial data breaches in 2008. The survey reports 7% of respondents had their debit card data used and 6% had a new account opened under their names. In... READ MORE

Hold the Paper

June 17, 2009
Removing paper from the lending process improves efficiency, cuts costs. Patrick Totty With its efficiency, cost savings, convenience, and eco-friendliness, paperless lending is poised to catch on with credit unions, vendors say. “Paperless will emerge in a fast way once credit unions embrace e-signatures,” says Philip Elwyn, vice president of... READ MORE

The Member-Centric Future

June 17, 2009
Macro trends will have a profound effect on CUs. Mark Sievewright Credit union executives often ask me to provide input during their strategic planning process. For example, what do I see in the broader financial services market, and how can credit unions position themselves for success? Typically, I share the... READ MORE

Payments Don't Have to Mean Risk Exposure and Loss

May 28, 2009
By Wences Casares As the nation races toward a cashless society where debit and credit cards are swiped for lattes and burgers, new payment technologies are evolving that provide even greater benefits. But credit unions, merchants, and members may not realize the distinct differences in local versus global payment types... READ MORE

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