Technology

IT Enables Community Outreach

August 27, 2009
By Darla Dernovsek Technology is a crucial component of $8.8 million asset Express Credit Union's new plan to reach the 20% of adults in the Seattle area without a financial institution relationship. To reach those unbanked residents, the credit union stations member service representatives at 16 not-for-profit agencies, offering residents... READ MORE

Gen Y Up Close

August 27, 2009
By Patrick Totty Joe Dickerson, user experience architect on the “innovations team” at Fiserv Inc ., Brookfield, Wis., offers these observations about generation Y—those born during the 1980s and 1990s—based on recent interviews with gen Y members: • They’re very social and conduct many of their activities through social media. The... READ MORE

Knowledge Management: Exploit Staff Expertise

August 27, 2009
By Judy Dahl Want to preserve your credit union’s intellectual capital? Consider a knowledge management system that captures, centralizes, and stores information to help members find what they need and make employees more efficient. “Since implementing our [knowledge management] program, we’ve become more operationally efficient, streamlined our procedures, and saved... READ MORE

Technologies That Boost Efficiency: Four Sure-Fire Winners

August 27, 2009
By Jackie Buchanan It seems almost every new technology on the market today will “boost efficiency” and “slash costs.” These terms are relative depending on what your credit union’s current posture is with efficiency and cost containment. Since you can only spend your dime once, how do you decide which... READ MORE

Watz dis nu teknoloG?

August 25, 2009
Watz dis nu teknoloG? James Collins The blogosphere is an alien world to the uninitiated. Today’s technological landscape is an alien world to many of us. While I still get a morning paper for the news, my kids were way ahead via something called “Twitter.” I was even referred to... READ MORE

Save the Smarts

August 25, 2009
Save the Smarts Judy Dahl Preserve your CU’s intellectual capital with a knowledge management system. Employees’ combined knowledge is one of credit unions’ most valuable assets. When a skilled employee leaves, years of expertise can walk out the door—unless you have systems in place to capture employees’ knowledge and use... READ MORE

Fast, Fun, and Efficient

August 25, 2009
Fast, Fun, and Efficient Patrick Totty Young adults demand feature-rich Internet banking services. Surrounded by sophisticated electronic media all their lives, it’s not surprising that generations X (those born between 1965 and 1979) and Y (those born during the ’80s and ’90s) prefer the Web and mobile devices as their... READ MORE

Manage the Risks of Remote Deposit Capture

August 25, 2009
Valerie Moss The focus today is on extending RDC to consumers. Remote deposit capture (RDC) refers to a range of services that allow users to scan checks/share drafts at remote locations and transmit the scanned images to financial institutions for posting and clearing. Locations may include the credit union’s branches... READ MORE

Shed Costs With These Technologies

August 25, 2009
LEAD STORY Shed Costs With These Technologies Need to slash costs and boost efficiency? Try these “sure-fire” technologies, advises Jackie Buchanan, executive vice president/chief information officer for $1.3 billion asset Genisys Credit Union, Auburn Hills, Mich., and vice chair of the CUNA Technology Council: • Workflow automation. A good workflow process... READ MORE

Mission-critical IT

August 25, 2009
Darla Dernovsek CUs step back during the recession to evaluate information technology priorities and operational goals. Credit unions haven’t put the brakes on every technology purchase or initiative as a result of the recession and tighter budgets, but information technology (IT) projects are having to prove their worth and potential... READ MORE

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