Technology

Prepare for the Next Revolution

January 06, 2014
‘I never think about the future—it comes soon enough.’ READ MORE

Charting Your Course Through 2014

January 02, 2014
It's important to receive feedback from your entire staff before making plans and setting goals for the coming year. READ MORE

The Force Is Strong With This One

January 02, 2014
What happens if a Jedi judge, with the stroke of an 18th-century quill, does what tech companies have been trying in vain to do for the past three years? READ MORE

‘Gen Y’ Effect Drives Mobile Bill Payment

December 25, 2013
One in four tablet owners uses the device to pay bills. READ MORE

QR Codes: More Than a Marketing Gimmick

December 13, 2013
The QR code is no panacea, but it can do much more than it’s doing now. READ MORE

What’s New With CUFX?

December 01, 2013
The group has completed two major specification releases and is working on a third—its Personal Finance Management Specification. READ MORE

Data Analysis Improves Relationship Pricing Programs

November 18, 2013
High levels of electronic transactions drive long-term relationship retention. READ MORE

Mobile Services Are a Game-Changer

November 15, 2013
Mobile banking, check capture, cardless ATMs, and virtual credit cards can help CUs expand their footprint. READ MORE

Want to Collaborate More? Try 'Radical Collaboration'

November 08, 2013
It's a four-step process, says Matt Krogstad, VP and head of mobile at Bank of the West in Denver. READ MORE

How Big Data is Changing Our World

November 04, 2013
Every industry from health care to professional sports is getting a facelift, thanks to the careful parsing of ever-growing mountains of data. READ MORE

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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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