Technology

Head in the Clouds

April 26, 2013
With the cloud, you can develop, deliver, deploy, and consume as fits your business. READ MORE

Study Reveals Strong Demand for Real-Time Payments

April 23, 2013
Payment services are especially popular among members of Generation Y. READ MORE

Build a Member-Centric Brand with Social Care

April 08, 2013
More than half (51%) of social care users engage with brands several times per month, and 9% do so daily. READ MORE

Exploring a Payments Strategy

April 08, 2013
The days of relying on a steady income stream from debit card interchange fees are fading. READ MORE

Tablets Mobilize Member Service

April 07, 2013
It’s a change that promises to be fundamental. READ MORE

Mobile Services a Must-Have

March 13, 2013
Cutting-edge mobile services level the playing field against larger competitors. READ MORE

Remote Support Helps IT Staff Do More With Less

March 13, 2013
Tight budgets make adequate IT security and member support a struggle. READ MORE

When Chewing on Big Data, Take Small Bites First

March 12, 2013
Many marketing researchers gloss over articles with “Big Data” in the headlines because the resources necessary to exploit Big Data are just too…big. READ MORE

Deposit Automation: A Q&A with Wescom CU

March 11, 2013
Animated hostess, “Elizabeth,” further humanizes the ATM experience. READ MORE

Humanizing Service in the Age of Technology

March 07, 2013
As much as technology can minimize human interactions, it can also help CUs strengthen member relationships. READ MORE

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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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