Human Resources

Security, Innovation Top This CEO's Agenda

November 01, 2005
Security, Innovation Top This CEO's Agenda November 1, 2005 Who: James Blake What: President/CEO Where: HarborOne CU, Brockton, Mass. What's your CU's most compelling security initiative? Given the increasing pervasiveness of identity theft and fraud-related activities, we have begun a process working with our data center, COCC, [Avon, Conn.] where... READ MORE

How Much Should Your Staff Earn?

November 01, 2005
How Much Should Your Staff Earn? November 1, 2005 Is your credit union's compensation program competitive? Find out with the '2005 Complete Credit Union Staff Salary Survey Report.' Using data derived from a representative sample of more than 900 credit unions, this report provides the most comprehensive compensation analysis available... READ MORE

Scenes From Sri Lanka

October 01, 2005
Scenes From Sri Lanka October 1, 2005 By Bill Merrick Sri Lanka's credit unions (known there as primary societies) are helping members recover from the Dec. 26, 2004, tsunami even as they rebuild. The tsunami destroyed 153 primary societies and damaged 242, washing away member and financial records, currency, furniture,... READ MORE

Sound Off

October 01, 2005
Sound Off October 1, 2005 Listen To The Message Years ago, my uncle "The General" advised me to keep my mouth shut and let many of the comments that others make bounce off of me like water off a duck's back. I have tried to apply this advice to both... READ MORE

CUs Back Staff In The Military

September 01, 2005
CUs Back Staff In The Military September 1, 2005 Employees leave behind their families, homes, and careers when called to active duty. That's why credit unions' support of employees/soldiers is so appreciated. Here's how two Texas credit unions show their support. President/CEO Jim Brisendine and member services specialist Karen Junjak-Ivens,... READ MORE

Let Accountability Rescue Your CU From Mediocrity

September 01, 2005
Let Accountability Rescue Your CU From Mediocrity September 1, 2005 Accountability is a common buzzword in business today. People tend to say things like, "I'm holding you accountable for getting that report done." What they really mean is, "Complete this to-do list and let me know you did it." But... READ MORE

CEOs: Avoid These Strategy Mistakes

September 01, 2005
CEOs: Avoid These Strategy Mistakes September 1, 2005 Even the best executives are subject to making predictable errors that affect their organizations and careers, according to a new Filene Research Institute report. Many of these errors relate to how CEOs think about their decisions in the face of substantial uncertainty.... READ MORE

Gary Irvin Encourages Innovation

September 01, 2005
Gary Irvin Encourages Innovation September 1, 2005 Who: Gary Irvin What: President/CEO Where: FORUM CU, Indianapolis Best thing about being a CEO: Knowing that I have the opportunity to help create and foster a culture at work that dramatically affects the personal lives of our employee force and the bottom... READ MORE

Order Your CEO Compensation Survey Report Today

September 01, 2005
Order Your CEO Compensation Survey Report Today September 1, 2005 Don't be left in the dark when it comes to CEO compensation issues. The CEO Total Compensation Survey Report provides nationwide CEO compensation data for credit unions with $100 million plus in assets. Results are conveniently categorized by asset size,... READ MORE

Financial Partners CU Embraces Alternative Healthcare Benefits

August 01, 2005
Financial Partners CU Embraces Alternative Healthcare Benefits August 1, 2005 When employees of Financial Partners Credit Union, Downey, Calif., suffer from joint pain, they can head to a traditional doctor or visit an acupuncturist. For back pain, employees can ask a physician to write a prescription or they can visit... READ MORE

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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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