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focus fair lending exam hot spots
risk based capital
top ten trends strategic planning teams
Control Member Data
May 22, 2013
The future of payments is more about data than payments.
Tinker FCU Branch Destroyed; Staff Safe
May 21, 2013
Staff survived massive tornado in CU’s vault.
The ABCs of APT
May 18, 2013
Every system on your network should act as your ‘eyes and ears.’
Are You Selling Products—Or Helping Members Achieve Their Goals?
May 14, 2013
Plumbing experiment shows the value of trusted advice.
CUs Maintain Fee Advantage
May 13, 2013
Find the balance between member-friendly fees and your CU’s financial viability.
Safeguarding Members From Fraud
May 11, 2013
Fraud—the intent to trick people out of their wealth—is as old as humanity.
May 03, 2013
'I always encourage people to be bolder.'
Q&A with CSCU President Bob Hackney
May 01, 2013
CUs are no longer just hunkering-down and maintaining the status quo, Hackney says.
The Evolution of an ATM Network
April 30, 2013
President/CEO Stan Hollen reflects on how the company has evolved since he took over more than seven years ago.
Beware Fraudulent Card Applications and Account Takeovers
April 29, 2013
The end goal for card issuers is limiting losses, not limiting the number of fraud cases.
Credit Union Magazine
July 2014 digital edition
Slide Show: The Daily Duties of a Home-Based CU Manager
Regulators Focus on Interest-Rate Risk
Five Cyber Security Considerations for CUs
Advocacy Puts Board Members on Offense
Win Employee Love: Four Steps
David, good point about the "recovering comfortably" comment. That was an editorial addition--which I'll remove.
Many good points but too rosy? Will the "Federal Reserve raise short-term interest rates 1% per year for the next three years, starting in 2015—“probably next year at this time” ? I have heard from other economist that the US government will go bankrupt if that happens due to the QE the fed has done for several years. Also it seems an exaggeration to say “We survived a heart attack,now the economy is recovering comfortably." Comfortably recovering is too ignore the economic stress that many members still live with daily that will eventually affect many credit unions.
Karan, Great article and insight. I would also recommend that you start getting those credit cards into the hands of the youth BEFORE they are in college. One of the best ways to reach this young generation is through mom and dad. Before the student goes to college, get them started with a credit card (even if mom and dad are joint on it). It's never too early to start marketing credit cards. Mark
I would respectfully disagree that transactional data is a good place to start. In my opinion, relationship data is a much better starting point. Transactional data tends to require more "mining" of thousands/millions of transactions to identify opportunities or threats. Relationship data, however, involves identifying and profiling your high-value relationships (those profitable relationships with multiple products/services, for example) and leveraging that information to attract/cross-sell similar members. Generally involves a bit less effort and quite a bit higher return.
Congratulations on a fine article. Perhaps the best advise is unsaid but exemplified throughout the article - namely avoiding the use of the term "Financial Literacy." The term is insulting and counterproductive because it implies that those who take the training are "Illiterate."
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