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Use Extra Due Diligence for Business Loan Participations
January 01, 2013
Business loan process requires a high level of detail.
NCUA Sues J.P. Morgan, Bear Stearns Over Faulty Securities
December 17, 2012
Legal action is the agency’s largest to date against Wall Street investment firms.
Help Members Help Themselves
December 14, 2012
Improve organizational efficiency and free up staff time for higher-level work.
Optimize Your Card Portfolio
December 12, 2012
Best practices for developing a modern payment program.
A Powerful Partnership in the State Capitals
December 03, 2012
Nearly half of the members from the last Congress originally came from their state legislatures.
Enterprise Risk Management
November 26, 2012
Comprehensive ERM training will enhance directors’ understanding of the balance sheet—and improve decision making.
NMLS Targets Disciplinary Action Information
November 26, 2012
The NMLS offers a step-by-step explanation for completing the process—The Disciplinary Action Reference Guide.
Fraud Liability Adds Urgency to Card Technology Changes
November 16, 2012
CUNA Mutual Group’s Ann Davidson has been preaching the need to migrate to chip technology for more than a year.
Consumers Must Speak Up to Support CUs
November 09, 2012
CUs will be challenged to show everyone that assaulting the CU tax exemption won’t be worth it.
Is Your CU Ready to Respond After a Disaster?
November 03, 2012
Seven tips for an effective crisis communications plan.
Credit Union Magazine
March 2014 digital edition
A New Payments Paradigm
Prepare for the End of Gridlock
Solving the Fannie and Freddie Puzzle
Involve Members in Unite for Good
Enhance Members’ Cross-Channel Experience
This is a great list, but falls short. Consider the myriad of other risks that can bring the credit union to its knees: Technology risks including viruses, trojans, data breaches and other forms of security compromises. People risks, including disgruntled employees, social engineering attempts, social unrest, prison breakout, social media entries that also affect the mentioned reputational risk. Environmental risks, which could include derailed or overturned chemical tankers,blizzards, hurricanes, tornados, sink holes (save the Corvettes!), earthquakes, mudslides, forest fires. Leaders always need to be asking themselves, "What could stop us from performing our mission?" A solid crisis management organization, coupled with a realistic, exercised business continuity plan is vital to ensure continued operations.
Cash America self reported the Ohio collections robo signing incident which was a violation of company policy. An outside investigation was conducted and findings were reported to the state and CFPB. Customers were refunded money due the company before any federal or state action was announced.
This important article managed to engage & inform in a few short minutes. Kudos, CU Magazine!
This is such a great example of credit unions giving back. The key with Complex Community is that they don't just do these acts of kindness just to do them. They are a part of their culture (as you noted). Before starting a similar program, other credit unions should do a deep dive into their culture and then match their program to who they are.
This article is spot-on regarding engagement. In fact, many credit unions need to replace their sales training with member engagement training. Your members don't want to be sold to--they want to be engaged with. Likewise, your front-line staff are not sales people--they are educators.
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Say: Who should be Credit Union Magazine's 2014 CU Hero of the Year?
William Armstrong, Northeast Community CU
Dan Morrisey, Queen of Peace Arlington FCU
William Rissel, Fort Knox FCU
Joni Senkpeil, Illinois CU System
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