Management

Formula for Growth: Patience Plus Timing

June 17, 2009
Business philosophy: ‘Life is short. Go for it!’ Who: Glenn Barks What: CEO, First Community CU Where: Chesterfield, Mo. Key to successful branch planning: Understanding that if there’s a financial institution on every corner, you’d better be accessible to your potential members. You have to know where they live and... READ MORE

The Gift of Adversity

June 17, 2009
LEAD STORY Times are tough—for credit union leaders, employees, and members. But tough times hold more than lessons. They’re a gift, according to J. Barry Griswell and Bob Jennings, authors of “The Adversity Paradox: An Unconventional Guide to Achieving Uncommon Business Success.” How do you find the hidden gifts in... READ MORE

From Paper to Practice

June 17, 2009

View your strategic plan as a road map written at the beginning of a journey.

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A Time to Build

June 17, 2009
Mary Mink CUs with resources and vision are making the most of lower construction costs and real estate bargains. A credit union branch groundbreaking takes on greater meaning today for the optimism and anticipation of the growth it symbolizes. Across the country, credit unions are building branches in support of... READ MORE

Loans & Employees: What To Do When Staff Default

May 28, 2009
By Judy Dahl Linda Amoroso Employers walk a fine line when disciplining employees for personal behavior. But what should a credit union do if an employee defaults on a credit union loan? “Our primary goal regarding any default is to immediately work one-on-one with the member—in this case, the employee—to... READ MORE

CU Hero 2009: The Winner Is

May 28, 2009
Credit Union Magazine subscribers have chosen Cathie Tierney, CEO of $1.2 billion asset Community First Credit Union, Appleton, Wis., as the 2009 Credit Union Hero of the Year. She’ll receive her award at (and complimentary registration to) the America’s Credit Union Conference & Expo  June 21-24 in Boston. Tierney has... READ MORE

Employment Practices 'Trifecta' Fuels Litigation

May 28, 2009
By John Wallace Today’s economic realities, a record number of discrimination charges, and recent legislative changes are causing more credit unions to log time in court. As credit union leaders take important steps to manage their operations—staff reductions, benefit changes, or hiring new employees—these measures are fueling litigation more often... READ MORE

Communication Styles: What's Your Impact on Others?

May 28, 2009
By Stacey Hanke We can’t “not” communicate. Our nonverbal behavior speaks volumes whether we realize it or not. We’ve all heard it before: “Know who you’re talking to and adapt your communication style to your listeners’ style.” As many times as we’ve heard these words to be the key for... READ MORE

The State of the Movement

May 22, 2009
Kathryn Kuehn There’s nothing like a history lesson to provide some perspective. In recognition of U.S. credit unions’ 100th anniversary, the Credit Union National Association (CUNA) plans a “revolutionary” celebration at the America’s Credit Union Conference & Expo, June 21-24, in Boston ( acuc.cuna.org ). In preparation, CUNA published a... READ MORE

The 10 Comandments Of Meetings

May 20, 2009
James Collins For some people, the only draw to meetings is the doughnuts. Let’s begin with a little survey: Why do you attend meetings?   Because they provide opportunities for group decision making; To better coordinate between personnel on complicated projects; or Because meetings mean free doughnuts. The problem is... READ MORE
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