Management

System Scan: CU Tax Exemption

December 23, 2008
Credit unions obtained their tax exemption from Congress on June 15, 1937, in an amendment to the Federal Credit Union Act of 1934—with little difficulty or fanfare. It was enacted that December. The Bridge, forerunner of Credit Union Magazine, briefly recounts: “In its original form the Federal Act permitted the... READ MORE

Pillars of the Community

December 23, 2008
Judy Dahl Award-winning community CUs serve all members, not just some. The key to community credit union success is “staying focused on why we’re here—to serve members. We have to be a sustaining resource to [members],” says Rick Hein, CEO of $540 million asset OSU Federal Credit Union, Corvallis, Ore.... READ MORE

CUNA Tools

December 23, 2008
Be bold. Be heard. Be there. The 2009 Credit Union National Association (CUNA) Governmental Affairs Conference (GAC) is your time to step up, tell your story, and make a difference. This event, Feb. 22-26, at the Washington (D.C.) Convention Center, also provides opportunities to hear from influential Washington policy makers... READ MORE

A Rainbow on That Horizon

December 23, 2008
James Collins Will the new year be as dire as pundits predict? If you read the newspaper headlines, the economic environment in 2009 will be as empty as the electrical department in an Amish store. In fact, the Credit Union National Association’s 2008-2009 forecast says growth, burdened by a deep... READ MORE

The Year of the Ox

December 23, 2008
Mark Sievewright  Compete and win with an unrelenting focus on the member. Soon it will be the Chinese New Year—the Year of the Ox. I’m told the ox is “the sign of prosperity through fortitude and hard work.” It’s a born leader, is dependable, and has an innate ability to... READ MORE

"Wild and Wooly Year' Seen for Consumer Bills

December 23, 2008
Mark Wolff Key to success is the need to play effective defense. Amid all of today’s financial turmoil, credit unions are being recognized in local press as safe havens and responsible lenders. The “Google alerts” of credit union news stories that populate my e-mail inbox daily attest to that fact... READ MORE

A Nation in Need of CUs

December 23, 2008
Daniel A. Mica CUs shouldn’t be named or blamed for the current crisis. This country needs credit unions, maybe now more than ever. And the country needs a credit union movement that is regulated by a unique entity, just as credit unions are unique among financial institutions. As the new... READ MORE

On My Mind: Digital Evolution

December 23, 2008
Kathy Kuehn Whether print will survive is a moot point. People’s habits change. “To expect future generations to be satisfied with printed books is like expecting the BlackBerry® users of today to start communicating by writing letters, stuffing envelopes, and licking stamps.” That quote, by Jeff Gomez, author of the... READ MORE

Leading Edge

December 23, 2008
LEAD STORY Play to Win “Leadership is not for the faint of heart,” says Kevin Freiberg, author and president/CEO of Freibergs.com, leadership and corporate culture consultants in San Diego. “It takes guts to move an organization in bold, new directions,” he notes, “and to continue to create a place where... READ MORE

Take Control in Crisis

December 23, 2008
John Franklin Emerge with a stronger image and increased respect from members. The economic crisis and its impact on consumers, small businesses, big businesses, and the financial services industry is the news right now. It’s likely to continue to be the No. 1 news story until the nation sees material... READ MORE

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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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