Management

Changing Course

February 18, 2009
David Klavitter The approach to advancing the CU legislative agenda may never be the same. Last November's election gave Democrats control of the White House and widened the party’s margins in both chambers of Congress. This alone is enough to alter the direction and tempo of Washington, D.C. But in... READ MORE

Bienvenidos

February 18, 2009
Dianne Molvig As more financial institutions turn their backs on Hispanics, CUs welcome the service opportunities. Tough economic times typically induce the urge to hunker down, for individuals and organizations alike. But tough times also can open doors to new opportunities. Keep that in mind when considering whether to reach... READ MORE

Which Way Now?

February 18, 2009
Steve Rick Common sense and vision chart a course for success in 2009 and beyond. Is there a silver lining for credit unions in the economic gloom and doom of the day? Yes, for those that navigate carefully, according to Credit Union National Association (CUNA) economists, who examined the state... READ MORE

'A Paradox of Thrift

January 23, 2009
Mark Sievewright   It’s tough to make predictions, especially about the future. When people ask me to prognosticate about our industry’s future, I like to quote legendary baseball sage Yogi Berra, who said, “It’s tough to make predictions, especially about the future.” But I’ll give it a whirl anyway. We... READ MORE

Hearth-Warming Loans Fuel Relationships

January 23, 2009
‘CU family can be found even in the most exotic places.’ Who: Cathy Bond What: President/CEO Where: Winslow (Maine) Community FCU Why we offer energy assistance loans: Maine winters can be financially difficult. When the cost of heating oil escalated midsummer 2008, we introduced the Energy Saver Loan to help... READ MORE

Getting the Nation Back on its Feet

January 23, 2009
Daniel A. Mica FDR and the Congress took a chance on CUs, which delivered. H.W. Brands’s book, “Traitor to His Class: The Privileged Life and Radical Presidency of Franklin Delano Roosevelt,” offers provocative insights into a presidency that parallels the challenges our country faces today. The book outlines how in... READ MORE

'In an Instant'

January 23, 2009
GAC provides the backdrop for CUs to write their own agenda. Kathryn Kuehn  While it obviously was building for some time, the U.S. financial industry last fall appeared to implode in an instant. Even Alan Greenspan, former Federal Reserve Board chairman, expressed surprise at the collapse, saying, “There’s no question... READ MORE

The Future of Work and Workers

January 23, 2009
LEAD STORY In 2018, how will successful organizations operate and what will the work force expect? Workforce Management offers nine predictions: Businesses will focus on infrastructures—such as social networks and community Web sites—to build strong relationships and collaboration. The structure of work will be more adaptive and informal, and less... READ MORE

Beacons of Trust and Hope

January 23, 2009
Mark Condon Where do you go when you can’t trust the smartest guys on Wall Street? Trust is the heartbeat of all relationships. This is especially true of the relationship between consumers and financial services providers. Credit union pioneer Roy Bergengren believed the three cardinal vices were intolerance, greed, and... READ MORE

Plan Now for Economic Rebound

January 23, 2009
Sharyn Alden CUs grow by serving financially challenged members. Is your credit union positioned to capture the most business when the economy improves? Regardless of what you call it—economic recovery, rebound, or upturn—many credit unions are planning for it now. They’re incorporating aggressive, strategic marketing, and expand¬ing their facilities as... READ MORE

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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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