Management

Where's the Good News?

February 20, 2009
CUs sense a renewed urgency to invest in their communities. READ MORE

It's Time to Shape History

February 20, 2009
Tough times call for rallying around common challenges. History is a collection of watershed events and momentous times that can shape and define an industry. The credit union movement experienced such a time following the Great Depression. Challenging times call for banding together, caring for one another, and... READ MORE

Certainly Uncertain Months Ahead

February 20, 2009
Steve Rick The Fed’s ‘quantitative easing’ is necessary but insufficient. The only certainty of the 2009 business environment is it holds the greatest uncertainty most credit union leaders ever will experience. The reasons include uncertainty over the degree, duration, and dispersion of the recession; government policy responses; and the financial... READ MORE

Roadblocks to Member Growth

February 20, 2009
James Collins Some growth strategies stymie even the most dedicated CUs. Here are two numbers to think about:    0.88% —annual U.S. population growth, according to cia.gov, which it claims is “as accurate as anything else we’ve done over the past eight years.”   2% —annualized growth of credit union... READ MORE

What Do Employees Know About CUs?

February 20, 2009
What do employees know about credit unions, and how does that influence their member interactions? That was the subject of a study of 10 credit unions by the Filene Research Institute , Madison, Wis. "Employee Perceptions of Credit Unions: Implications for Member Profitability" expanded on an earlier Filene study, which... READ MORE

Social Responsibility Revisited

February 20, 2009
Sharyn Alden Through outreach efforts, CUs stand out as caring community partners. Social responsibility long has been important to credit unions’ strategic goals. But in today’s tough economic times, credit unions sense a renewed urgency about making their communities even stronger, better places to live. Setting the tone “Our country... READ MORE

Try a Little Self-Analysis

February 20, 2009
Mark Sievewright The best vision and mission statements are mantras for action. I’ve had the privilege of helping many credit unions, leagues, and trade associations with their strategic plans. Although it may seem early in the year to think about plans and budgets, the market environment dictates it’s time for... READ MORE

Tried and True

February 20, 2009
John Franklin The same philosophy that created the CU movement is alive and well today. This U.S. Credit Union System celebrates some historic milestones. In June, during the Credit Union National Association’s (CUNA) America’s Credit Union Conference & Expo, participants will celebrate the 100th anniversary of the first U.S. credit... READ MORE

Tonic to Remedy the Ailing Ecomomy

February 20, 2009
Daniel A. Mica The CU ‘understanding gap’ is nothing new. Last month I wrote about the parallels between now and 75 years ago—when the Federal Credit Union Act was signed into law and when, not coincidentally, the Credit Union National Association (CUNA) was founded. I beg your indulgence to continue... READ MORE

Bolster CU Know-How

February 20, 2009
LEAD STORY What do employees know about credit unions, and how does that influence their member interactions? That was the subject of a study of 10 credit unions by the Filene Research Institute, Madison, Wis. “Employee Perceptions of Credit Unions: Implications for Member Profitability” expanded on an earlier Filene study,... READ MORE

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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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