Management

Executive Coaching: Develop Leaders from Within

October 27, 2009
By Suzanne Oliver Coaching has often been considered a way to improve behaviors and relationships, and to accomplish desired solutions and results. However, this is just one aspect of coaching. In recent years, coaching has become more sophisticated and has come to involve everyone from senior leadership, to mid management,... READ MORE

In Search of No-Risk Returns

October 23, 2009
James Collins Go long, go short, or drop back 10 and punt? The answer: near zero. The question? What is: a. The chance my beloved Seahawks will make it to the playoffs; b. The probability the National Credit Union Administration (NCUA) has finally figured out what to do with the... READ MORE

Internal Controls Thwart Embezzlement

October 23, 2009
Derrick Peterson Keep honest people honest by limiting opportunities for dishonesty. Recently I read an article sent to me by the CUNA CFO Council titled, “How Not to Embezzle.” The article told of a CEO in Wichita Falls, Texas, who embezzled between $850,000 and $1.9 million through approximately 130 fraudulent loans... READ MORE

The Shape of Things to Come

October 23, 2009
Mike Schenk Will the economic recovery mirror the V-shaped stock market recovery? The “shape” of the eventual U.S. economic recovery will dramatically influence credit union operations. A strong economic recovery would translate into substantially slower savings growth, big increases in loan growth, lower margin pressures, and healthier bottom lines. Most... READ MORE

"Monumental" 2010 GAC Ahead

October 23, 2009
With Congress and the administration pursuing the most active agenda in a generation, the stakes facing credit unions are monumental. Credit union leaders gathering for the Credit Union National Association’s (CUNA) 2010 Governmental Affairs Conference (GAC) will hear from policy makers, speak out on critical issues, and ensure the credit... READ MORE

Investments: Stay Short, Be Safe

October 23, 2009
Judy Dahl An improving economy requires portfolio managers to adjust their investment strategies. It’s an understatement to say the economic downturn posed challenges to credit union investment portfolio managers. They struggled to mitigate risk in the face of the mortgage meltdown, the credit crunch, the stock market tumble…. Let’s just... READ MORE

The Future Role of Corporate CUs

October 23, 2009
Sharyn Alden Opinions vary on how to restructure the corporate system. But leaders agree major changes are necessary. Corporate credit unions and their stakeholders hope to learn from events of the recent past that culminated in the National Credit Union Administration (NCUA) placing the two largest corporates into conservatorship in... READ MORE

Senior Scams

October 23, 2009
Seniors get fleeced out of billions of dollars every year—and most of it goes unreported. READ MORE

Interchange Fight: Less Visible, No Less Intense

October 23, 2009
Mark Wolff Both sides have powerful and committed constituencies. In Washington, it’s sometimes said that health-care reform is “sucking all the oxygen out of the room.” That suggests all other domestic issues are being shunted aside, which is not the case. Less visible, though still intense, political battles are raging... READ MORE

Sharing a Passion for CUs

October 23, 2009
The CU movement must build its network of future leaders. Who : Amy Stanton What : Assistant VP, marketing, Connex CU Where : North Haven,Conn. Why the CU movement is exciting : Credit unions offer a better choice for personal financial services. A lot of us are working extremely hard... READ MORE

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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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