Management

Real-World Continuity Plans

November 23, 2009
Sharyn Alden CUs prepare to put pandemic plans into action. As waves of H1N1 flu continue, credit unions aren’t just crossing their fingers hoping they won’t get hit hard. Many have continuity plans that specifically address pandemic-related issues that may affect their workplaces. Some are documenting what they’re learning from... READ MORE

Anatomy of a 'Fix'

November 23, 2009
Daniel A. Mica How things get done in Washington—and who deserves the credit. This is a political story about how things get done in Washington—and who deserves the credit. It’s also a story about the Credit Union National Association (CUNA), the leagues, and credit unions—and how the credit union movement’s... READ MORE

Augustine Kang: Father of the Asian CU Movement

November 23, 2009
‘The purpose of CUs is to liberate people.’ Those who knew Augustine Kang during his decades of service to credit unions report he was a transforming figure. Some say he was a key 20th-century historical leader of the international credit union movement. Others describe Kang as “a man of the... READ MORE

Maintain a Learning Mindset

November 23, 2009
The ultimate goal in the eyes of many business leaders is that their organization would be a learning organization—constantly growing and investing in being creative and innovative to achieve great business results. That’s the opinion of Maria O’Donoghue, director of global learning and development at the Global Talent Management Centre... READ MORE

Opportunity of a Lifetime

November 23, 2009
Steve Rodgers, editor in chief Large banks’ unconscionable practices set the competitive stage for CUs. It’s too bad we’re so focused on earnings because we’re missing a once-in-a-lifetime opportunity. That was the opinion of a credit union CEO I spoke with at the National Credit Union Roundtable last spring. He... READ MORE

Special Report: U.S. Economic Outlook

November 20, 2009
CUNA Senior Economist Steve Rick The unthinkable has become routine, Credit Union National Association Senior Economist Steve Rick maintains during a Credit Union Magazine Webinar . Such events have a major impact on the economy and credit unions, he says, namely: The events of Sept. 11; The financial meltdown on... READ MORE

'Supplementals' Boost Resumes' Appeal

November 09, 2009
By Nancy Keene In a tight market, why not go beyond the traditional two-page resume to showcase your background and the kind of deliverables you could bring to a new position? Resume “supplementals” provide a key advantage. Consider: * News articles about projects and initiatives; * “ Dashboard” metrics you... READ MORE

Training: Develop a Formal Needs Analysis

October 27, 2009
One tool to gauge whether your credit union’s staff training programs are on the mark is the training needs analysis (TNA), according to “Conducting a Training Needs Analysis for Your Credit Union,” a new white paper from the CUNA Human Resources/Training & Development Council . Such an analysis can help... READ MORE

Ten Meeting Pitfalls—and How to Fix Them

October 27, 2009
Meetings can be important team-building, productive, idea-generating opportunities. Or they can be a soul-crushing waste of time. Achieving the former and avoiding the latter involves avoiding these 10 pitfalls, says Kimberly Douglas, president of Atlanta-based [FireFly Facilitation] (fireflyfacilitation.com) and author of “The Firefly Effect: Build Teams That Capture Creativity and... READ MORE

Spotlight: Amy Stanton, Connex CU

October 27, 2009
Who : Amy Stanton What : Assistant vice president of marketing Where : Connex CU , North Haven, Conn. Why is the CU movement exciting? Credit unions offer a better choice for personal financial services. A lot of us work extremely hard to help consumers understand the difference between credit... READ MORE

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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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