Management

Mica Outlines Advocacy Actions

February 22, 2010
CUNA President/CEO Dan Mica says 2009 was one of the busiest and most politically challenging he has seen in 40 years. Mica addressed the CUNA board and attendees of the Governmental Affairs Conference during CUNA’s annual general meeting, which took place at Monday morning’s opening session. Mica outlined some of... READ MORE

Thanks for the Memories

February 19, 2010
By Darryl Tait and Lisa McCue Dan Mica reflects on 14 years as CUNA CEO. When outgoing Credit Union National Association (CUNA) President/CEO Dan Mica sat down to be interviewed for this article, he reached across his desk, picked up the microphone, and started crooning the old 1938 tune, “Thanks... READ MORE

The 'Walking Pulpit' For CU Philosophy

February 19, 2010
Volunteerism and core values guide more than three decades of service. When two co-workers invited Dave Maus to leave work early and “have a chat” several months ago, he knew something was up. Then, as the trio settled in to their meeting at a local restaurant, 12 more female employees... READ MORE

The Cure for CUs' Aches and Pains

February 19, 2010
John Franklin A gloomy, pessimistic outlook on 2010 could become a self-fulfilling prophesy. I can remember a time when I nearly always felt good. My golf and tennis games, and hunting and fishing expeditions—as well as chores around the house—never were hampered by aches and pains. Today, less than a... READ MORE

Become a Mile Wide, And a Mile Deep

February 19, 2010
Daniel A. Mica Build on the political strength you’ve earned. Happy New Year! Yes, I realize it’s March. But here, in my last column in this space as Credit Union National Association (CUNA) president/CEO, I want to share my own sense of optimism for credit unions in the coming year.... READ MORE

Create a Culture of Success

February 19, 2010
Satisfied employees are vital to creating positive member relationships and a healthy bottom line. Author Quint Studer outlines five practical steps to help create a lasting culture of success: Replace low achievers. Low-performing employees aren’t only lesser contributors; they also hamper middle performers, and high achievers will eventually become disinterested... READ MORE

Thanks, Banks

February 19, 2010
Banks are doing everything they can to help CUs shine. By Steve Rodgers Not-for-profit credit unions rarely have kind words to offer for-profit banks. Let’s face it, credit unions and banks have had their share of differences over the years. Sometimes the rhetoric has become downright nasty. I say it’s... READ MORE

Get Your Marching Orders

February 18, 2010
Credit union managers and volunteers, be ready to voice these key messages to Congress: Give us the tools to help the economy get back on its feet: Enact greater business lending capacity for credit unions; Keep us free from needless regulation: Credit unions didn't start the fire that led to... READ MORE

Desjardins Winners Impress Judges

February 18, 2010
Entries showcase exemplary CU efforts to teach youth about money. The Desjardins Youth Financial Education Award program, conducted each year by CUNA’s center for personal finance, showcases credit unions’ best efforts to teach youth about money and credit management. The 14 winning entries are on display in the Welcome Center.... READ MORE

Maxwell, Herring Winners Answer Call to Action

February 18, 2010
Recipients of the 2009 Dora Maxwell Social Responsibility/Louise Herring Philosophy in Action Awards honor the credit union movement's core values by their commitment to community and innovative member financial education programs. First-place winners of the Dora Maxwell Awards demonstrated community spirit by: Raising money for the American Cancer Society through... READ MORE

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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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