Technology

Manage the Risks of Remote Deposit Capture

August 25, 2009
Valerie Moss The focus today is on extending RDC to consumers. Remote deposit capture (RDC) refers to a range of services that allow users to scan checks/share drafts at remote locations and transmit the scanned images to financial institutions for posting and clearing. Locations may include the credit union’s branches... READ MORE

Shed Costs With These Technologies

August 25, 2009
LEAD STORY Shed Costs With These Technologies Need to slash costs and boost efficiency? Try these “sure-fire” technologies, advises Jackie Buchanan, executive vice president/chief information officer for $1.3 billion asset Genisys Credit Union, Auburn Hills, Mich., and vice chair of the CUNA Technology Council: • Workflow automation. A good workflow process... READ MORE

Mission-critical IT

August 25, 2009
Darla Dernovsek CUs step back during the recession to evaluate information technology priorities and operational goals. Credit unions haven’t put the brakes on every technology purchase or initiative as a result of the recession and tighter budgets, but information technology (IT) projects are having to prove their worth and potential... READ MORE

Please Pass the Remote

July 20, 2009
Deposits move from Main Street to cyberspace. Mark Sievewright If your household is anything like mine, there are too many remote control devices. Each one controls different parts of our multimedia entertainment systems. But it strikes me that the deposit business looks much the same way. This “remote” analogy is... READ MORE

Minimize Fraud With 'Payment Intelligence'

June 29, 2009
By Tyson Nargassans According to a recent Gartner survey of 5,000 adults, about 7.5% of Americans lost money as a result of financial data breaches in 2008. The survey reports 7% of respondents had their debit card data used and 6% had a new account opened under their names. In... READ MORE

Hold the Paper

June 17, 2009
Removing paper from the lending process improves efficiency, cuts costs. Patrick Totty With its efficiency, cost savings, convenience, and eco-friendliness, paperless lending is poised to catch on with credit unions, vendors say. “Paperless will emerge in a fast way once credit unions embrace e-signatures,” says Philip Elwyn, vice president of... READ MORE

The Member-Centric Future

June 17, 2009
Macro trends will have a profound effect on CUs. Mark Sievewright Credit union executives often ask me to provide input during their strategic planning process. For example, what do I see in the broader financial services market, and how can credit unions position themselves for success? Typically, I share the... READ MORE

Payments Don't Have to Mean Risk Exposure and Loss

May 28, 2009
By Wences Casares As the nation races toward a cashless society where debit and credit cards are swiped for lattes and burgers, new payment technologies are evolving that provide even greater benefits. But credit unions, merchants, and members may not realize the distinct differences in local versus global payment types... READ MORE

Handheld Hazard

April 23, 2009
Mary Mink While portable digital devices afford convenience, they also make it easier to steal CU data and disrupt operations. Take note: Glue guns aren’t a reliable form of information security in the age of smartphones, MP3 music players, laptop computers, digital cameras, and thumb drives. Countrywide Home Loans, Calabasas,... READ MORE

Safety With Style

March 30, 2009
Patrick Totty Aesthetics play a bigger role in CUs’ physical security. “Physical security” is a catch-all term including objects and processes ranging from bullet-resistant laminates to electronic countermeasures against fraudsters to high-tech solutions for retrieving stolen money. In each measure used to ensure a credit union’s physical security or the... READ MORE

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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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