Technology

Tech Gap Between Members and CUs Is Widening

October 16, 2012
The fact that the average age of CU members isn’t coming down is indicative of this widening technology gap. READ MORE

Internet Banking: What Do Consumers Want?

October 09, 2012
Internet banking has come a long way since first-generation solutions were introduced in the 1990s. READ MORE

Mobile Offers Opportunities, Threats

October 01, 2012
How big are those risks? It’s hard to tell. READ MORE

Harness Members’ Social Power

October 01, 2012
Social media has become an integral part of the consumer experience, but few companies embrace it. READ MORE

CUFX: Bringing It All Together

October 01, 2012
Spearheaded by the CUNA Technology Council, CUFX is actively supported by more than 40 credit unions and vendors. READ MORE

Will Mobile Demolish the Branch?

September 26, 2012
Members’ use of your mobile-service channels will continue to grow—perhaps dramatically—in the next few years. READ MORE

CUFX: Standards to Facilitate Integration

September 26, 2012
CUFX aims to create and promote a single technology integration standard for the credit union movement. READ MORE

Hitchhiking Through the Virtual Universe

September 23, 2012
A column about credit unions and the book “The Hitchhiker’s Guide to the Galaxy." READ MORE

FBI Warns of New ‘Drive-By’ Virus

September 11, 2012
“Drive-by malware” installs itself when users click on a compromised website. READ MORE

Cloud Integration Creates Common Platforms

September 07, 2012
In addition, business process outsourcing will help CUs maximize efficiencies and reduce costs. READ MORE

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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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