Technology

The Dangers of Mobile Multitasking

November 27, 2012
To make your mobile platform decision, you must analyze highly complex and technical options. READ MORE

CUs Talk Tech Priorities for 2013

November 19, 2012
“Mobile” is a key theme in the conversation, along with meeting member needs. READ MORE

Bank Transfer Day—One Year Later

November 09, 2012
From a marketing and public relations standpoint, Bank Transfer Day was a success. READ MORE

Three Features That Will Change Mobile Money

November 05, 2012
Location awareness, augmented reality, and mobile payments will tie mobile members to their CUs. READ MORE

Improve Your Digital Convenience

November 01, 2012
Nearly 70% of nonmembers between the ages of 18 and 24 are not at all familiar with credit unions. READ MORE

Entering the World of Social Media

October 24, 2012
Be patient with social media. It takes time to accumulate critical mass, identify influencers, and resolve issues. READ MORE

Mobile Demographics Hold Promise

October 24, 2012
Cell phone use is high among minorities, younger generations, and those with low income levels. READ MORE

Three Waves to Mobile Banking Evolution

October 19, 2012
Mobile will either drastically change the movement, or it will be the last nail in the coffin. READ MORE

Tech Gap Between Members and CUs Is Widening

October 16, 2012
The fact that the average age of CU members isn’t coming down is indicative of this widening technology gap. READ MORE

Internet Banking: What Do Consumers Want?

October 09, 2012
Internet banking has come a long way since first-generation solutions were introduced in the 1990s. READ MORE

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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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