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Articles by Darla Dernovsek

Service Delivery Strategies

Base yours on members’ needs, not trendy technology.
October 26, 2010
Darla Dernovsek
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Weaving your CU into members’ lives and businesses requires more than one product or delivery method.
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Are IT Budgets Poised for a Comeback?

CUs’ information technology budgets focus on three areas.
September 17, 2010
Darla Dernovsek
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Conventional wisdom says technology is outdated in three years unless it’s upgraded or replaced. Throw in the Great Recession, and you get delayed tech investments.
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IT Budgets Tackle Pent-Up Demand

CUs expect slightly increased tech spending in 2011, and security upgrades are a top priority.
September 2, 2010
Darla Dernovsek
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Technology upgrades put on hold during the recession might be necessary in 2011.
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In Touch & Out of the Branch

Mobile banking is promoting people-to-people payments and remote deposits, helping CUs retain mobile members.
August 1, 2010
Darla Dernovsek
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New mobile banking applications are moving transactions out of the branch, mailbox, or ATM, and onto members’ smart phones. They'll prove their worth through cost savings and stronger member relationships.
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May Cover

Credit Union Magazine

• May digital edition

May 2013

heroes

What's Popular

Popular Stories

Scenes from the 19th Annual CUNA CFO Council Conference

Survey Says: Americans Lack Credit Score Knowledge

Warren Morrow Named 2013 CU Hero of the Year

The ABCs of APT

Identify & Monitor Indirect Auto Lending Risks

Recent Discussion

In remembering Warren, the first thing I think of was his smile. He was a gentle, caring man who always thought of others first. I was honored to be a part of the MiOpportinidad project with Affinity Credit Union, Warren and Miriam. His hard work and dedication to that project was inspirational. Warren so deserves this award.

The author really understands the credit union philosophy and I really enjoyed the analogy of his bathroom remodel. The only thing missing was pictures of the finished bathroom! :)

Thank you Phillip for showing the differences between a Big Bank that is only looking to sell you products and a Credit Union that actually looks out for its members needs. Great article!

I love and give a standing ovation to Ron Kase and to other caring people just as much as those who passed away on 2012 like Warren Morrow at Des Moines Iowa. He worked hard for those who are under-served an under-represented, but wasn't mentioned in your magazine. It may be beneficial for the entire world to know about his accomplishments no for his benefit, obviously, but to increase the number of positive and caring people and to add members the CU. Just ask Coopera Consulting at Des Moines Iowa about Warren Morrow's legacy.

That’s right Lisa. The servicing rule would not require a credit union to create its own policies and procedures if all aspects of the servicing are delegated to a sub-servicer. However, remember that the credit union will have to conduct due diligence on the sub-servicer to make sure it is following the minimum requirements for policies and procedures. Unfortunately, even those credit unions that use a third party servicer will need to have a working knowledge of the CFPB’s servicing rule.

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