Articles by Darla Dernovsek

Service Delivery Strategies

Base yours on members’ needs, not trendy technology.
Weaving your CU into members’ lives and businesses requires more than one product or delivery method.
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Are IT Budgets Poised for a Comeback?

CUs’ information technology budgets focus on three areas.
Conventional wisdom says technology is outdated in three years unless it’s upgraded or replaced. Throw in the Great Recession, and you get delayed tech investments.
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IT Budgets Tackle Pent-Up Demand

CUs expect slightly increased tech spending in 2011, and security upgrades are a top priority.
Technology upgrades put on hold during the recession might be necessary in 2011.
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In Touch & Out of the Branch

Mobile banking is promoting people-to-people payments and remote deposits, helping CUs retain mobile members.
New mobile banking applications are moving transactions out of the branch, mailbox, or ATM, and onto members’ smart phones. They'll prove their worth through cost savings and stronger member relationships.
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