Articles by Darla Dernovsek

EMV Conversion Planning: 12 Tips

Get started now, experts tell CUs.
March 1, 2013
A 12-point road map as your CU plots the switch from magnetic stripe to chip cards.
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Benefits Still Matter in a Down Economy

Without incentives to stay, employees may be out the door when the employment market improves.
January 29, 2013
When benefits start to slide, salaries become far more important.
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Innovative CUs Draw Up New Lending Approaches

Successful lenders are proactive and creative—and they don’t think ‘risk’ is a four-letter word.
December 27, 2012
Lending innovators spot—and act on—opportunities to make loans and boost the bottom line.
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Lending Opportunities in an Uncertain Economy

Stepping out of their lending comfort zones brings positive results for many CUs.
December 22, 2012
CUs see loan growth by revamping delivery, pricing, or types of loans.
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Enterprise Risk Management

CUs must scan the entire horizon for risk and reward.
November 26, 2012
Comprehensive ERM training will enhance directors’ understanding of the balance sheet—and improve decision making.
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2013 Lending Outlook

Opening the door to loan growth requires innovation and higher risk tolerance.
November 1, 2012
The threat of a fiscal cliff brings continued uncertainty for business and consumer lending.
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CUFX: Bringing It All Together

An open integration standard will improve CUs’ speed to market with tech innovations.
October 1, 2012
Spearheaded by the CUNA Technology Council, CUFX is actively supported by more than 40 credit unions and vendors.
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Where Will Your Next CEO Come From?

Open search yields best candidates for CEO.
September 21, 2012
Limiting your search to one avenue overlooks the importance of selecting a CEO with the right combination of skills and vision.
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Tech Trends

Members’ needs must drive technology innovation and adoption.
September 1, 2012
Make sure your CU employs technology effectively to meet member needs and remain viable.
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Fee or Free

It’s a delicate balancing act as CUs try to generate income without annoying members.
July 1, 2012
Credit unions benefited from the bankers’ misstep on fees, garnering hundreds of thousands of new members.
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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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