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credit card practices
A Good Way To Save Money
November 01, 2011
When Bank of America announced that it will start imposing a $5 monthly fee for debit card use on a big chunk of its customers, we heard the comments—from consumers, the press, and even the U.S. president.
CUs Tap Into Their Communities
October 31, 2011
From road trips to multicultural centers, community CUs show they’re more relevant today than ever before.
Top Community CUs Honored
October 27, 2011
Knoxville (Tenn.) TVA Employees CU and Streator (Ill.) Onized CU took top honors at the 2011 CUNA Community CU and Growth Conference in San Francisco.
Scenes from CUNA's Community CU Conference
October 26, 2011
Attendees at CUNA’s Community Credit Union and Growth Conference learned a systematic approach to creativity and discovered how to develop, refine, communicate, and implement new ideas.
Increasing Wallet Share
October 20, 2011
How do you measure the depths of a member’s relationship with your CU? And what does that measurement mean to your CU's bottom line?
The Vital Need for Co-ops
October 10, 2011
For CUs and other cooperatives, 'democratic member control' is one of the principles by which they operate.
Enhance Your CU’s Investment Portfolio
October 07, 2011
CU leaders should set aside personal investment biases and change their investment styles to build a solid investment portfolio.
Ensure FFIEC Compliance with Risk-Based Authentication
October 06, 2011
Risk-based fraud detection and authentication system lets CUs take a holistic view of a member’s identity and likelihood of identity-related fraud.
Data Breaches Top List of Fraud Threats
October 05, 2011
CUs must implement measures to prevent data breaches—and have a solid mitigation plan if one occurs.
Economic Woes Hinder Retirement
October 05, 2011
Survey shows nearly four in 10 workers plan to retire after age 70.
Credit Union Magazine
March 2014 digital edition
A New Payments Paradigm
Prepare for the End of Gridlock
Solving the Fannie and Freddie Puzzle
Involve Members in Unite for Good
Enhance Members’ Cross-Channel Experience
This is a great list, but falls short. Consider the myriad of other risks that can bring the credit union to its knees: Technology risks including viruses, trojans, data breaches and other forms of security compromises. People risks, including disgruntled employees, social engineering attempts, social unrest, prison breakout, social media entries that also affect the mentioned reputational risk. Environmental risks, which could include derailed or overturned chemical tankers,blizzards, hurricanes, tornados, sink holes (save the Corvettes!), earthquakes, mudslides, forest fires. Leaders always need to be asking themselves, "What could stop us from performing our mission?" A solid crisis management organization, coupled with a realistic, exercised business continuity plan is vital to ensure continued operations.
Cash America self reported the Ohio collections robo signing incident which was a violation of company policy. An outside investigation was conducted and findings were reported to the state and CFPB. Customers were refunded money due the company before any federal or state action was announced.
This important article managed to engage & inform in a few short minutes. Kudos, CU Magazine!
This is such a great example of credit unions giving back. The key with Complex Community is that they don't just do these acts of kindness just to do them. They are a part of their culture (as you noted). Before starting a similar program, other credit unions should do a deep dive into their culture and then match their program to who they are.
This article is spot-on regarding engagement. In fact, many credit unions need to replace their sales training with member engagement training. Your members don't want to be sold to--they want to be engaged with. Likewise, your front-line staff are not sales people--they are educators.
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Say: Who should be Credit Union Magazine's 2014 CU Hero of the Year?
William Armstrong, Northeast Community CU
Dan Morrisey, Queen of Peace Arlington FCU
William Rissel, Fort Knox FCU
Joni Senkpeil, Illinois CU System
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