Operations

Boost Members’ Debit Card Use

June 28, 2012
Let members choose their own PIN, and get the cards into members’ hands right away. READ MORE

FBI Reports Overall Decline in 2011 Financial Institution Crimes

June 26, 2012
There were 5,093 crimes committed at financial institutions during 2011, down from 5,641 during 2012, according to the Federal Bureau of Investigation. READ MORE

What’s the Future of the Branch?

June 19, 2012
Expect branches to become leaner, and more specialized and sales-focused. READ MORE

Small CU Roundtable Meets at ACUC

June 18, 2012
Small CU professionals kick off the 2012 America’s Credit Union Conference Sunday afternoon. READ MORE

What CU Leaders Need to Know for the Coming Year

June 07, 2012
The wave of new members spurred on by Bank Transfer Day means a greater emphasis on onboarding and member retention, too. READ MORE

CU Assets Hit $1 Trillion Mark

June 01, 2012
In March 2012, the credit union movement’s total assets reached $1 trillion for the first time in history. READ MORE

Top Ten Planning Topics

June 01, 2012
Reap the benefits of Bank Transfer Day, prioritize nonmember awareness and focus on governance. READ MORE

CUSO Collaboration

June 01, 2012
Investing in a CUSO is not just for larger credit unions, even a small investment gives a credit union a stake in the action. READ MORE

Payments Trends Will Alter CU Business Model

June 01, 2012
The credit union business model is in jeopardy because of changes in the payment ecosystem. READ MORE

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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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