Operations

CFOs Offer Big-Picture Projections

May 01, 2012
How do CFOs view credit unions’ outlook in the months ahead? READ MORE

Walmart: How Deep Into Financial Services Will It Go?

May 01, 2012
Some industry observers say the arrival of the U.S. Bank of Walmart is less a matter of “if” than “when." READ MORE

How to Brand Your Wellness Program

April 30, 2012
For CUs offering wellness programs, branding is critical. “Everything you do is associated with it,” says Nikki Wallace, an associate at consulting firm Mercer, New York. READ MORE

The CFO’s Merger Role Expands

April 20, 2012
In the past, the CFO focused solely on financials during mergers. That’s no longer the case. READ MORE

Understanding Unclaimed Property

April 18, 2012
Member relationships are the lifeblood of your business. But many CUs lose members through the escheatment of dormant and lost accounts each year. READ MORE

'Bandit Shield' Discourages Would-be Robbers

April 12, 2012
While some financial institutions may accept robberies as a fact of life, a new law enforcement program shows it doesn’t have to be that way. READ MORE

Reduce Your Data Theft Risk: Five Steps

April 09, 2012
Global Payments Inc. breach is a stark reminder of the massive risk data theft poses to consumers, financial institutions, and retailers. READ MORE

Bank Transfer Season Rolls On

April 01, 2012
As large banks announced dramatic fee increases on debit card accounts, a social media-inspired call to consumers to transfer accounts from large banks to CUs drew significant attention. READ MORE

WOCCU Program Reaches Farmers

April 01, 2012
Rural CU members in Latin America are realizing greater income thanks to a WOCCU program aimed at improving farming techniques and increasing access to capital. READ MORE

Five Rules for Giving Feedback

April 01, 2012
Leadership requires telling employees how their performance measures up, according to “How to Lead by The Book: Proverbs, Parables, and Principles to Tackle Your Toughest Business Challenges." READ MORE

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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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