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The Key to Debit Card Growth
May 07, 2013
One-third of consumers are heavy users of debit, using their cards more than 10 times per month.
CUNA Mutual Rolls Out Car-Buying App
May 01, 2013
Application provides vehicle information and loan application assistance for members looking to buy cars.
Move Members from the Showroom to Your Lobby
April 24, 2013
Use data from indirect loan applications to start your discussion with new members.
The Time Is Now for Capital Reform
April 22, 2013
Credit unions want—and need—capital reform. The time is now
Lose the Recessionary Mindset, but Monitor Housing Market Closely
April 13, 2013
High liquidity, low rates, and still-steep unemployment make the competitive landscape as challenging as ever.
One of Five Households Has Student Loan Debt
April 08, 2013
Average outstanding student loan balance approaching $30,000.
Even Convenience is Bigger in Texas
April 01, 2013
Texas Trust opened two branches last year, and purchased a 78,660-square-foot headquarters.
Mortgage Lenders Prepare For June 1
April 01, 2013
The bulk of the new mortgage rules won’t take effect until next year
March 19, 2013
A well-drafted agreement governs the loan participation process.
CUs Lend Members a Hand
March 08, 2013
Aside from being the right thing to do, helping members during difficult times builds loyalty—and loyalty builds strong CUs.
Credit Union Magazine
March 2014 digital edition
A New Payments Paradigm
Prepare for the End of Gridlock
Solving the Fannie and Freddie Puzzle
Involve Members in Unite for Good
Enhance Members’ Cross-Channel Experience
This is a great list, but falls short. Consider the myriad of other risks that can bring the credit union to its knees: Technology risks including viruses, trojans, data breaches and other forms of security compromises. People risks, including disgruntled employees, social engineering attempts, social unrest, prison breakout, social media entries that also affect the mentioned reputational risk. Environmental risks, which could include derailed or overturned chemical tankers,blizzards, hurricanes, tornados, sink holes (save the Corvettes!), earthquakes, mudslides, forest fires. Leaders always need to be asking themselves, "What could stop us from performing our mission?" A solid crisis management organization, coupled with a realistic, exercised business continuity plan is vital to ensure continued operations.
Cash America self reported the Ohio collections robo signing incident which was a violation of company policy. An outside investigation was conducted and findings were reported to the state and CFPB. Customers were refunded money due the company before any federal or state action was announced.
This important article managed to engage & inform in a few short minutes. Kudos, CU Magazine!
This is such a great example of credit unions giving back. The key with Complex Community is that they don't just do these acts of kindness just to do them. They are a part of their culture (as you noted). Before starting a similar program, other credit unions should do a deep dive into their culture and then match their program to who they are.
This article is spot-on regarding engagement. In fact, many credit unions need to replace their sales training with member engagement training. Your members don't want to be sold to--they want to be engaged with. Likewise, your front-line staff are not sales people--they are educators.
Tweets by @cumagazine
Say: Who should be Credit Union Magazine's 2014 CU Hero of the Year?
William Armstrong, Northeast Community CU
Dan Morrisey, Queen of Peace Arlington FCU
William Rissel, Fort Knox FCU
Joni Senkpeil, Illinois CU System
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