Lending

A Look Ahead: The 2007 Lendscape

March 01, 2007
A Look Ahead: The 2007 Lendscape March 1, 2007 By Frank Gazeley If the merger and acquisition activity, conversions, and "best-of-breed" solutions that benchmarked 2006 taught the credit union movement anything, it would be that collaboration is an integral key to success. Credit unions need to deepen relationships with their... READ MORE

Payday Lending Alternatives

March 01, 2007
Payday Lending Alternatives March 1, 2007 By Darla Dernovsek Credit unions considering payday lending alternatives may cast themselves as white knights, riding to the rescue of borrowers entwined in endless rollover debt. Upon launching these services, they quickly learn saving members requires confronting a thorny situation. The first "thorn" is... READ MORE

What Does 2007 Hold for Mortgage Lending?

February 01, 2007
What Does 2007 Hold for Mortgage Lending? February 1, 2007 By Lee Howlett Lenders who want to finish 2007 with a smile on their faces need to spend the next 12 months listening and reacting to the marketplace. Already fickle consumers will be more demanding and less loyal if you... READ MORE

Manage Risk in Your Credit Portfolio

February 01, 2007
Manage Risk in Your Credit Portfolio February 1, 2007 By Kevin Seim Over the past three years, credit issuers have aggressively acquired new consumer accounts to gain critical mass within their portfolios. With consumer-friendly affinity offers, innovative credit terms, and attractive teaser rates, credit marketers have spared no expense in... READ MORE

There's Gold in That Card Portfolio

February 01, 2007
There's Gold in That Card Portfolio February 1, 2007 By Dan Green Why hang onto your card programs? A convincing reason for one of our credit union customers was a $1.3 million increase in balances and more than 80 new card accounts. This was the result from a single 1%... READ MORE

Prepaid Cards: The Next Profit Center

February 01, 2007
Prepaid Cards: The Next Profit Center February 1, 2007 By Bill Mathis The rapidly evolving payments industry is providing consumers with faster, more convenient and more secure access to funds than ever, while use of cash and checks continues to decline. Driving movement away from traditional paper-based transactions is the... READ MORE

Boost Mortgages by Building Member Relationships

January 01, 2007
Boost Mortgages by Building Member Relationships January 1, 2007 By Cathy Fleming Mortgages and credit unions go hand in hand, say this year's Excellence in Lending Award winners for mortgage lending, $2 billion asset Ent Federal Credit Union , Colorado Springs, Colo., and $185 million asset Ohio University Credit Union... READ MORE

Member Loyalty, Technology Create Consumer Lending Success

January 01, 2007
Member Loyalty, Technology Create Consumer Lending Success January 1, 2007 By Cathy Fleming Lending to consumers with spotty or no credit histories might be an unlikely specialty for some financial institutions. But this strategy fits squarely with the mission of this year's Excellence in Lending Award winners for consumer loans,... READ MORE

At Bethex FCU, Business as Usual Won't Cut it

January 01, 2007
At Bethex FCU, Business as Usual Won't Cut it January 1, 2007 By Cathy Fleming Making loans to people with no job or 'on the books' income? Accepting promises to pay with no credit history? At $11 million asset Bethex Federal Credit Union , such practices are the rule, not... READ MORE

CUs Find a Mortgage Niche

January 01, 2007
CUs Find a Mortgage Niche January 1, 2007 By Roy Urrico Credit union mortgage growth won't be as strong this year, according to Freddie Mac , which predicts home sales will decline to 6.4 million units from 6.8 million units in 2006. Real estate-secured loans, which now represent more than... READ MORE

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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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